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Camera Lens News no. 1
Summer 1997 |
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Service time cut in half — the Carl Zeiss Camera Lens Division aiming at world class performance in service
In the past, users of Carl Zeiss camera lenses who needed their optics serviced, felt that it took Carl Zeiss quite some time to do the job. With 24 days average turnaround there was something left to be desired. In the meantime Carl Zeiss has enhanced efficiency to speed up service considerably and is closely monitoring the results. Although we have not yet reached our goal, the results achieved so far clearly indicate, that we are on the right track: Service time came down from 24 working days to 11.8 days for Arriflex cine lenses, 11.0 days for Contax lenses and 9.5 days for Hasselblad lenses — on average. Whenever possible, Carl Zeiss has always been serving those customers who bring their lenses to the Oberkochen plant personally, in just a few hours and will continue to do so. In other words: Many customers have started to realize that something is changing for the better. We’d like to keep you informed about further progress. | |
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