You can’t afford quality systems that don’t measure up

The Cost of Poor Quality (COPQ) captures the costs that would disappear if systems, processes, and products were perfect. Popularized by IBM quality expert H. James Harrington, COPQ is a concept manufacturers can’t afford to ignore.

COPQ = Direct Costs (External Failures + Internal Failures + Appraisal + Preventive Action) + Indirect Costs (Customer Dissatisfaction + Loss of Reputation)

How can you identify the elements in your equation? Download this presentation to calculate your COPQ.

Download

Like what you see? We invite you to explore our Industrial Metrology solutions for the automotive industry.

Learn more

Call +1-800-327-9735 to talk directly to a ZEISS Industrial Metrology expert.

We use cookies on this site. Cookies are small text files that are stored on your computer by websites. Cookies are widely used and help to optimize the pages that you view. By using this site, you agree to their use. more