Customer Service

In this area you get information about our customer service.

  • A little insight into the work of the Wetzlar-based repair specialists
  • Service & Repair - If nothing else is possible, you are at the right place
  • Illuminated reticle retrofitting, ASV retrofitting and more
  • Service points and contact partners worldwide

 

Behind the scenes: "Five days is our aim"

ZEISS binoculars, riflescopes and spotting scopes stand for top quality and durability. Even so, products can sometimes be damaged by rough use.

The Carl Zeiss Customer Service Centre is never busier than at the end of the autumn-winter season or the start of the deer hunting season. From battered binoculars to silted-up focusing wheels or scratched lenses, we see just about everything. Most damage occurs on hunting expeditions when everything gets hectic and the huntsman only has eyes for his target. When hunting chamois deer, for example, the rangefinder can fall down a steep scree slope. If you are unlucky this can affect the functionality of the digital display or the measuring accuracy of the laser.

Once a product has found its way back to Wetzlar, it goes straight to the diagnostic station. Here it is carefully inspected and a decision is made as to what measures are necessary. If the repair costs less than € 200, work starts straightaway. If the repair is rather more expensive or total reconstruction is required you are first asked whether you agree to the estimated costs.

Klaus Felgenhauer, Head of Customer Service in Wetzlar, is constantly working to cut repair times: “In the last five years we have completely restructured our customer service operations. While waiting times used to be considerably longer, today we get all repairs done in an average of six working days – depending on the complexity, age and type of product. This does not take delivery times into account. In 80 per cent of cases we are now even managing an average processing time of maximum five working days”.

Service & Repairs

How it works, when things no longer work?

What do I have to do if I want to have my ZEISS binoculars or riflescope checked out?

First: You can send us your product (recommended) or take it to your dealer or rifle maker. If available, please include the warranty card/ registration confirmation and/or receipt of purchase. This will help us determine the warranty period. However, it is important to give us a brief description of what will be repaired – this accelerates processing and you will receive your device back sooner. The repair form should be used if possible. Simply complete the form and send it to the following address along with your well-packed ZEISS product:

Carl Zeiss Sports Optics GmbH
Customer service
Gloelstr. 3-5
D-35576 Wetzlar
Germany

We will then thoroughly examine your product. You will receive a cost estimate about the expected costs and can decide if we should do the work or not. We will inform you if the option exists to replace your product or offer you a new product with a surcharge. We will begin as soon as you tell us to do so.

By the way: we often make minor repairs free of charge. In such cases, you will receive your serviced product instead of the cost estimate.

Repair Form

To ensure that your product is returned to you as quickly and conveniently as possible please fill in the following form and enclose it with your product:

Repair Form (1 page, 35 kB)
General terms and conditions for repair contracts (2 pages, 22 kB)

Retrofitting and more

Upgrading the bullet drop compensator, converting to digital illumination control or integrating a new reticle – there is a wide range of requests. See the table below to see which modifications are possible. Your dealer will also gladly help you and process the transaction with us.

 

For an overview of our current reticles, please go here. See the details for your model to determine which of these reticles is available for your riflescope.

Do you have an older riflescope? No problem. Call or eMail us. We will gladly inform you of your options.

Retrofitting with ASV

These riflescopes can be retrofitted with a BDC or BDC+ *)

Classic Z / ZM
52 13 XX
Victory V / VM52 16 XX, 52 17 XX
Victory HT52 24 XX

*)BDC+ not available on 4-16x50, 6-24x56 and 6-24x72

Retrofitting with illuminated reticle

These riflescopes can be retrofitted with illuminated reticles:

V / VM / Victory Modelle:
Diavari 2.5-10x50 T*52 16 20, 52 16 21, 52 17 30, 52 17 31
Diavari 3-12x56 T*52 16 30, 52 16 31, 52 17 40, 52 17 41
Diavari 6-24x56 T*52 16 90, 52 17 51
Classic Modelle:
Diavari 2.5-10x50 T*52 13 20, 52 13 21
Diavari 3-12x56 T*52 13 30, 52 13 31

* The only types of reticle available are those supplied with the relevant production series.

Service contact

Your dealer remains your partner – even after your purchase. We work very closely with our qualified authorized dealers who will provide optimal support with information and advice before your purchase, as well as aftercare for services, repairs and warranty claims. You are also free to contact us directly. Please use the following contact addresses.

Products from Carl Zeiss / Hensoldt

Naturally we are always happy to provide help and support. You can contact us as follows:

Deutschland
Carl Zeiss Sports Optics GmbH
Kundenservice
Gloelstr. 3 - 5
35576 Wetzlar
Telefon: +49 6441 46761
Fax: +49 6441 48369
info .sportsoptics @zeiss .com
United Kingdom
Carl Zeiss Sports Optics
c/o SVD Ltd
Regional Logistics Centre
Evolution Business Park
Milton Road
Impington
Cambridge
CB24 9NG
Phone: +44 (0) 1223 40 1520
United Kingdom
Carl Zeiss Sports Optics
c/o SVD Ltd
Regional Logistics Centre
Evolution Business Park
Milton Road
Impington
Cambridge
CB24 9NG
Phone: +44 (0) 1223 40 1520
Switzerland
Carl Zeiss AG
Feldbachstraße 81
8714 Feldbach
Phone: +41 55254 7380
Fax: +41 55254 7381
sports optics @zeiss .ch
Austria
Burgstaller Waffenhandel GmbH
Treffling 110
9871 Seeboden
Phone: +43 4762 82228
Fax: +43 4762 822532
in fo @waffen -burgstaller .at
www.waffen-burgstaller.at
India
Carl Zeiss India (Bangalore) Pvt Ltd
Plot No. 3, Jigani Link Road,
Bommasandra Industrial Area
Bangalore - 560 099
Phone: 080 43 43 80 00
Fax: 080 27 83 30 10
in fo @zeiss .co .in
Singapore + Malaysia
Carl Zeiss Pte. Ltd.
50 Kaki Bukit Place
#05-01
Singapore 415926
Phone: +65 6741 9600
Fax: +65 6842 4774
in fo @zeiss .com .sg
Australia
Outdoor Sporting Agencies
PO Box 2180
Werribee
Victoria 3030
Phone: +03 9741 1174
www.osaaustralia.com.au
New Zealand
Cameron Sports Imports Ltd.
P.O.Box 100-158
North Shore Mail Centre
North Shore City, 0745
NEW ZEALAND
www.camsport.co.nz
India
Carl Zeiss India (Bangalore) Pvt Ltd
Plot No. 3, Jigani Link Road,
Bommasandra Industrial Area
Bangalore - 560 099
Phone: 080 43 43 80 00
Fax: 080 27 83 30 10
in fo @zeiss .co .in
Singapore + Malaysia
Carl Zeiss Pte. Ltd.
50 Kaki Bukit Place
#05-01
Singapore 415926
Phone: +65 6741 9600
Fax: +65 6842 4774
in fo @zeiss .com .sg
Australia
Outdoor Sporting Agencies
PO Box 2180
Werribee
Victoria 3030
Phone: +03 9741 1174
www.osaaustralia.com.au

For additional services and questions about riflescopes and binoculars made in Jena please contact:

Geräte-Service & Montage
Harald Ros
Coburger Straße 72
98673 Eisfeld
Phone: +49 3686 6159-28
Fax: +49 3686 6159-29
ser vice @harald -ros .de
New Zealand
Cameron Sports Imports Ltd.
P.O.Box 100-158
North Shore Mail Centre
North Shore City, 0745
NEW ZEALAND
www.camsport.co.nz