Repair Form

To ensure that your product is returned to you as quickly and conveniently as possible please fill in the following form and enclose it with your product:

Repair Form
(1 page, 35 kB)


General terms and conditions for repair contracts
(2 pages, 22 kB)

Dealer search

Find your Carl Zeiss Sports Optics dealer here.

Customer Service

In this area you get information about our customer service.

  • A little insight into the work of the Wetzlar-based repair specialists
  • Service & Repair - If nothing else is possible, you are at the right place
  • Illuminated reticle retrofitting, ASV retrofitting and more
  • Service points and contact partners worldwide

 

Behind the scenes: "Five days is our aim"

ZEISS binoculars, riflescopes and spotting scopes stand for top quality and durability. Even so, products can sometimes be damaged by rough use.

The Carl Zeiss Customer Service Centre is never busier than at the end of the autumn-winter season or the start of the deer hunting season. From battered binoculars to silted-up focusing wheels or scratched lenses, we see just about everything. Most damage occurs on hunting expeditions when everything gets hectic and the huntsman only has eyes for his target. When hunting chamois deer, for example, the rangefinder can fall down a steep scree slope. If you are unlucky this can affect the functionality of the digital display or the measuring accuracy of the laser.

Once a product has found its way back to Wetzlar, it goes straight to the diagnostic station. Here it is carefully inspected and a decision is made as to what measures are necessary. If the repair costs less than € 200, work starts straightaway. If the repair is rather more expensive or total reconstruction is required you are first asked whether you agree to the estimated costs.

Klaus Felgenhauer, Head of Customer Service in Wetzlar, is constantly working to cut repair times: “In the last five years we have completely restructured our customer service operations. While waiting times used to be considerably longer, today we get all repairs done in an average of six working days – depending on the complexity, age and type of product. This does not take delivery times into account. In 80 per cent of cases we are now even managing an average processing time of maximum five working days”.

Service & Repairs

How it works, when things no longer work?

What do I need to do if I want to have my ZEISS binoculars or riflescope checked over?

You could either send us your product directly or you could arrange it all via your dealer or gunsmith. Where possible please remember to include your warranty card or proof of purchase. This helps us to determine the warranty period. It is important to include a brief description of the repair that needs to be carried out.

The best way to do this is to download our repair form. Simply fill in the form and send it, together with your well packaged item, to the following address:

Carl Zeiss Sports Optics GmbH
Customer Service
Gloelstr. 3-5
35576 Wetzlar
Germany

We will examine your product in detail. You will then be given a quotation of the anticipated costs and you can decide whether you would like us to do the work or not. As soon as we have your permission, we get started on the repair.

We sometimes carry out small repair jobs free of charge. In this case instead of a quotation you will simply receive your restored product back again.

Repair Form

To ensure that your product is returned to you as quickly and conveniently as possible please fill in the following form and enclose it with your product:

Repair Form (1 page, 35 kB)
General terms and conditions for repair contracts (2 pages, 22 kB)

Retrofitting and more

Retrofitting for bullet drop compensation, alterations to digital illumination controls or the addition of a new reticle - the choice is yours. The table below shows you the range of possible alterations. Your dealer will also be happy to advise you and will then process the order with us.

An overview of all our current reticles can be seen here. Which reticles are feasible for your riflescope are shown according to the details of your particular model.

Is your riflescope quite old? No problem. Call us or send us an e-mail. We will be happy to offer you individual advice about your options.

Retrofitting with ASV

These riflescopes can be retrofitted with ASV:

Classic Z / ZM52 13 XX
Victory V / VM52 16 XX, 52 17 XX

Retrofitting with illuminated reticle

These riflescopes can be retrofitted with illuminated reticles:

V / VM / Victory models:
Diavari 2.5-10x50 T*52 16 20, 52 16 21, 52 17 30, 52 17 31
Diavari 3-12x56 T*52 16 30, 52 16 31, 52 17 40, 52 17 41
Diavari 6-24x56 T*52 16 90, 52 17 51
Classic models:
Diavari 2.5-10x50 T*52 13 20, 52 13 21
Diavari 3-12x56 T*52 13 30, 52 13 31

* The only types of reticle available are those supplied with the relevant production series.

Service contact

Your dealer is your partner – even after your purchase. We work closely together with our qualified, authorised dealers. They offer you a complete range of services: from information and advice before making your purchase through to after-sales care, repairs and guarantee claims.

Products from Carl Zeiss / Hensoldt

Naturally we are always happy to provide help and support. You can contact us as follows:

Deutschland
Carl Zeiss Sports Optics GmbH
Kundenservice
Gloelstr. 3 - 5
35576 Wetzlar
Telefon: +49 6441 46761
Fax: +49 6441 48369
info .sportsoptics @zeiss .com
United Kingdom
Carl Zeiss Sports Optics
c/o SVD Ltd
Regional Logistics Centre
Evolution Business Park
Milton Road
Impington
Cambridge
CB24 9NG
Phone: +44 (0) 1223 40 1520
Switzerland
Carl Zeiss AG
Feldbachstraße 81
8714 Feldbach
Phone: +41 55254 7380
Fax: +41 55254 7381
sports optics @zeiss .ch
Austria
Burgstaller Waffenhandel GmbH
Treffling 110
9871 Seeboden
Phone: +43 4762 82228
Fax: +43 4762 822532
in fo @waffen -burgstaller .at
www.waffen-burgstaller.at
India
Carl Zeiss India (Bangalore) Pvt Ltd
Plot No. 3, Jigani Link Road,
Bommasandra Industrial Area
Bangalore - 560 099
Phone: 080 43 43 80 00
Fax: 080 27 83 30 10
in fo @zeiss .co .in
Singapore + Malaysia
Carl Zeiss Pte. Ltd.
50 Kaki Bukit Place
#05-01
Singapore 415926
Phone: +65 6741 9600
Fax: +65 6842 4774
in fo @zeiss .com .sg
Australia
Outdoor Sporting Agencies
PO Box 2180
Werribee
Victoria 3030
Phone: +03 9741 1174
www.osaaustralia.com.au

For additional services and questions about riflescopes and binoculars made in Jena please contact:

Geräte-Service & Montage
Harald Ros
Coburger Straße 72
98673 Eisfeld
Phone: +49 3686 6159-28
Fax: +49 3686 6159-29
ser vice @harald -ros .de
New Zealand
Cameron Sports Imports Ltd.
P.O.Box 100-158
North Shore Mail Centre
North Shore City, 0745
NEW ZEALAND
www.camsport.co.nz