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Instructions for the Repair

You can send us your product (recommended) or take it to your dealer or rifle maker. If available, please include the warranty card/ registration confirmation and/or receipt of purchase. This will help us determine the warranty period. However, it is important to give us a brief description of what will be repaired – this accelerates processing and you will receive your device back sooner.


General terms and conditions for repair contracts
(2 pages, 22 kB)

Service and Repair

Thank you for choosing a product from Carl Zeiss Sports Optics. We know you rely on our optics to increase your enjoyment of what you love to do; however, in the event you are experiencing a problem with your product, we want to do everything we can to make it right.

USA and Canada Limited Lifetime Warranty

The Carl Zeiss Limited Lifetime Transferable Warranty
(“Limited Warranty”)

Subject to limitations on electronic components, camera electronics and accessories described below, your Carl Zeiss sports optics product (“Product”) is warranted against defects in workmanship or materials for the life of the Product. If a defect that is covered by this Warranty is found, Carl Zeiss will, at its option and without charge, either repair your Product or replace it with a Carl Zeiss product of comparable specifications and value. This Warranty is transferable.

Victory PRF Products are not covered under a limited lifetime warranty, but are warranted against defects in workmanship or materials for a period of 2 years from the date of purchase.

Limited Warranty Conditions for Electronic Components,
Camera Electronics and Accessories
Electronic components are warranted against defects in workmanship or materials for a period of 5 years from the original date of purchase. Camera electronics are warranted against defects in workmanship or materials for a period of 2 years from the original date of purchase. Carrying straps, lens caps, rubber armoring, plastic parts and similar accessories are warranted against defects in workmanship or materials for a period of 1 year from the date of purchase.

Warranty Disclaimers and Exclusions
This is the exclusive Warranty for the Products. All other warranties, expressed or implied, statutory or otherwise, including, without restriction, those of merchantability or of fitness for use, are excluded.

Only products imported by Carl Zeiss Optical, Inc. and purchased in the United States or Canada from authorized Carl Zeiss Optical, Inc. dealers carry this Limited Lifetime Transferable Warranty. Carl Zeiss Optical, Inc. will not provide warranty service for products purchased through unauthorized dealers.

This Warranty excludes claims for any special, punitive, incidental or consequential damages and does not cover damages due to the misuse, neglect, accidental damage, mishandling or alteration of the Product. Some states do not allow the exclusion or limitation of incidental or consequential damages. In such cases, the above limitations or exclusions may not apply to you.

This Warranty is void, if damage is caused by the use of accessories not sold or authorized by Carl Zeiss Optical, Inc., or from service by persons not authorized by Carl Zeiss Optical, Inc. This Warranty does not cover claims resulting from natural disasters (e. g. floods, storms, fire), acts of war or terrorism and will not apply to damage arising from combat conditions, including but not limited to, damage due to firearms, explosives, nuclear, chemical, or biological weapons. It will be at Carl Zeiss’s sole discretion to extend service under this Warranty for damage arising from the above-mentioned conditions. Carl Zeiss’s obligation under this Warranty is limited to repair or replacement by equivalent product in working condition.

Resale of Product and Export Restrictions
Resale of this Product to anyone outside the United States of America is subject to export compliance and is not authorized by Carl Zeiss Optical, Inc.

ZEISS No-Fault Policy

Every product we make is backed by an industry leading, limited lifetime, transferable warranty. In addition, on selected products we offer a No-Fault Policy. For these products we will repair or replace product damaged during normal and intended use, without charge to you, for the first five years of ownership. We want you to buy our products with the same kind of confidence they inspire in the field.

The No-Fault Polich applies to:

CONQUEST HD binoculars
VICTORY HT binoculars

CONQUEST HD5 riflescopes
VICTORY HT riflescopes

*the No-Fault Policy is subject to the following conditions:
This is a USA and Canada “Policy” only, not a Warranty

- No Fault policy is only valid for 5 years from date of purchase
- It is only available to products registered with ZEISS within 60 days of purchase.
- It is not available for damage caused by or suspected to have been caused by ntentional abuse, fire, neglect
- Replacement products may be new, reconditioned, or of equivalent value and functionality.
- The owner is responsible for shipping costs to ZEISS. Exchanged or repaired product  returned to the owner will ship with standard ground delivery, free of charge to the owner.
- It is only available for original owners: it is not transferrable.

Service & Repairs

How it works, when things no longer work?

Please return your product prepaid and insured. You will be notified in advance of any repair charges for the service being performed that are not covered under warranty.

Any product exported or sold outside the United States and Canada must be returned to the original point of purchase, with a copy of the invoice or your product registration information.

Conquest Riflescopes purchased in Australia and New Zealand must be returned to their respective authorized Zeiss distributors in the country in question.

DO NOT return exported items directly to Carl Zeiss Optical, Inc. from outside the United States. DO NOT return exported items directly to Gentec International from outside Canada. Carl Zeiss Optical, Inc. and Gentec International cannot accept products from, or ship products to, locations outside the United States and Canada.

Product Repair Information (ZEISS Products)

Please enclose your name, complete return shipping address, daytime phone number where we can contact you and a letter stating any problems or services you would like to have our technician perform. Zeiss suggests that you ship the product using an insured carrier that provides optimal tracking (i.e. United Parcel Service, FEDEX, DHL). ZEISS is not responsible for product being shipped to ZEISS, the product shipment is the responsibility of the owner.

Our return method for shipping is UPS Ground unless otherwise requested. Expedited return shipping is available at the owner’s expense.

All billable repairs must be paid in full prior to performing the repairs. Billable repairs are subject to return shipping charges via UPS Ground. Expedited return shipping is available at an incremental price increase. We accept the following forms of payment - American Express, VISA, MasterCard, money orders and checks. Checks and money orders may be sent to the address listed below. Repairs paid via check must clear the bank prior to repairs being performed on the product.

In the US, please send it to our repair department at:
Carl Zeiss Sports Optics, Inc.
Attn: Service Center
711 Moorefield Park Drive, Building E
North Chesterfield, VA 23236

Canadian residents, please send to our distributor:
Gentec International
90 Royal Crest Court
Markham, Ontario
ph: 905-513-7733 

Repair Form

To ensure that your product is returned to you as quickly and conveniently as possible please fill in the following form and enclose it with your product:

Repair Form (1 page, 35 kB)

Retrofitting and more

For an additional fee, we offer the ability to retrofit a standard hunting turret on our Victory and Conquest riflescopes with the change to a target turret or Bullet Drop Compensator (BDC) knob.

You may send the scope to us for converting to or from a target turret . For the more caliber specific BDC conversion, you may send to our partner:

530 New Los Angeles Ave., Suite 115
Moorpark, CA 93021