![digitalization_in_business_environmen]({"small":"https://images.zeiss.com/corporate-new/about-zeiss/contact/images/digitalization_in_business_environment.ts-1531221416906.jpg?auto=compress%2Cformat&fm=png&ixlib=java-1.1.11&w=640&s=4c85a89d4a53060107726cad04d9af89","large":"https://images.zeiss.com/corporate-new/about-zeiss/contact/images/digitalization_in_business_environment.ts-1531221416906.jpg?auto=compress%2Cformat&fm=png&ixlib=java-1.1.11&w=1280&s=bdb761cd99ae4fb097a99c7d2ee42a11","medium":"https://images.zeiss.com/corporate-new/about-zeiss/contact/images/digitalization_in_business_environment.ts-1531221416906.jpg?auto=compress%2Cformat&fm=png&ixlib=java-1.1.11&w=832&s=f89b9c3c03e81d053206890aff00d7b2","full":"https://images.zeiss.com/corporate-new/about-zeiss/contact/images/digitalization_in_business_environment.ts-1531221416906.jpg?auto=compress%2Cformat&fm=png&ixlib=java-1.1.11&w=1920&s=b8378a4a0ed84e7659a1e80094e22f67"} "digitalization_in_business_environmen")
Consignments to ZEISS
Routing order for Carl Zeiss AG
As per your ZEISS order, the goods shall be delivered to a ZEISS site. The following definition applies to cases in which it has been agreed that transport related costs shall be borne by ZEISS (= delivery shall be arranged as per ordered INCOTERM “EXW”, “FCA”, “FAS” or “FOB” ). Further details can be retrieved in the individual purchase order.
In any case, the address provided by ZEISS on the individual order and/or other agreements must be used for the documents accompanying the goods/shipment.
In light of this, we would ask that you proceed as per the specifications detailed in the individual tabs for each delivery method if no clear instructions have been given in the order you’ve received, or issued in a separate agreement with the ordering party.
In the event of non-compliance with our specifications, we reserve the right to invoice you for the difference.
Additional insurance and/or a value to increase the liability of the service provider
ZEISS has signed a general insurance for transportaion. For courier-, express- or parcel services (CEP) the shipper is therefore not permitted to arrange an additional insurance and/or a value to increase the liability of the service provider if not mentioned differently in the individual purchase order. The field („Total Declared Value for Carriage“) on the shipping label and/or waybill is not to be filled.
Additional insurance and/or a liability value
(PDF, 1 page, 432 KB)
Shipment as courier, express and parcel services (CEP)
Small or particularly urgent shipments (national and international). International up to max. 30 kg of chargeable weight. National up to max. 65 kg of chargeable weight.
The following dimensions must not be exceeded:
Dimensions |
Maximum |
Girth (length + circumference) |
330 cm |
Length per parcel |
330 cm |
Selection of service provider
The service provider must be selected as per the following matrix for each shipment site unless otherwise agreed with the ZEISS unit in charge.
Standard dispatch
All shipments to ZEISS are to be sent via the "standard“ service unless otherwise specified by ZEISS.
Individual provider incl. services shall be selected for each service provider as per the following matrix:
From Region |
To AMERICAS |
To APAC |
To EMEA |
From AMERICAS |
FedEx |
DHL |
FedEx |
From APAC |
FedEx |
DHL |
UPS |
From EMEA |
FedEx |
DHL |
UPS |
AMERICAS (= North and South America)
The Americas (also collectively called America) comprise the totality of the continents of North and South America. Together, they make up most of the land in Earth's western hemisphere.
APAC (= Asia-Pacific)
Asia-Pacific or Asia Pacific (abbreviated as APAC, Asia-Pac, AsPac, APJ, JAPA or JAPAC) is the part of the world in or near the Western Pacific Ocean. The region varies in size depending on which context, but it typically includes much of East Asia, South Asia, Southeast Asia, and Oceania.
EMEA (= Europe, the Middle East and Africa.)
The region is generally accepted to include all European nations, all African nations, and extends east to Iran, including Russia. Typically this does not include independent overseas territories of mainland countries in the region, such as French Guiana.
Express delivery
If, in exceptional cases, an explicit request is made for an order from ZEISS (by stating the individual service or based on the agreed maximum delivery time) to be dispatched as an express service, the relevant service provider is to be selected from the following list (as per the overview above):
Versendung von Region |
To AMERICAS |
To APAC |
To EMEA |
From AMERICAS |
FedEx |
DHL |
FedEx |
From APAC |
FedEx |
DHL |
UPS |
From EMEA |
FedEx |
DHL |
TNT |
AMERICAS (= North and South America)
The Americas (also collectively called America) comprise the totality of the continents of North and South America. Together, they make up most of the land in Earth's western hemisphere.
APAC (= Asia-Pacific)
Asia-Pacific or Asia Pacific (abbreviated as APAC, Asia-Pac, AsPac, APJ, JAPA or JAPAC) is the part of the world in or near the Western Pacific Ocean. The region varies in size depending on which context, but it typically includes much of East Asia, South Asia, Southeast Asia, and Oceania.
EMEA (= Europe, the Middle East and Africa.)
The region is generally accepted to include all European nations, all African nations, and extends east to Iran, including Russia. Typically this does not include independent overseas territories of mainland countries in the region, such as French Guiana.
You are not an existing CEP shipping customer and do not have an active customer number:
Please register your shipment with the relevant service provider using the individual CEP customer number from ZEISS for pickup (e.g. via the service provider’s service hotline or via email). The relevant hotline numbers for the shipping sites in Germany can be found on the link on the individual PO. If you’re shipping from a site outside Germany, please go to the service provider’s website in your country and get in touch with them in this way.
Depending on the time of order placement, the parcel can normally be picked up on the same day, or on the next day at the latest.
ZEISS references on freight documents
In order to ensure a smooth processing of incoming orders at ZEISS, the necessary ZEISS references (=ZEISS order number => PO) must be entered in the relevant fields on each AWB or parcel label. If there is no reference available, the according ZEISS personnel in charge for the individual order is to be named accordingly.
Customer number to be used
Different customer numbers will have to be used depending on the ZEISS business unit and site. If no detailed instructions have been issued about the customer number that is to be used for a particular order, it shall be taken only from the link mentioned in the current order.
Dispatch procedure for CEP shipments:
- The shipping customer shall select the agreed payment condition (=terms of delivery) for the shipment in question "freight forward"/"ex-works".
- The shipping customer shall enter the ZEISS order number in reference field 1 on the shipping documentation.
- The shipping customer shall enter the customer number quoted by ZEISS in their shipping documentation for "freight forward"shipping (see CEP Customer Numbers) and select the chargeable party for each order:
- "Invoice to recipient" for shipments sent to the ordering ZEISS unit
- "Invoice to third party" for shipments sent to an alternative address on behalf of ZEISS
The payer must be selected by the shipping customer for customs and taxes as per the specifications in each order. If no specifications have been provided, they must make a selection in line with the chargeable party.
You want to have your own CEP-Account number?
A personal customer number simplifies future contact with the respective service provider.
You will need:
- Name and address of the shipping unit
- Operational contact person and their details (phone number, email)
- Invoice address
- VAT ID
Delivery by air
International orders to be sent to a ZEISS site or to an address in EMEA provided by ZEISS on the PO. At least packaged in a box or on a pallet with a minimum weight of 30 kg of chargeable weight.
Selection of air freight company
Service providers shall be selected as per the following matrix for each shipping site if no other agreement (general or in the PO) has been made with the ZEISS unit in charge.
Service provider’s website
APAC to EMEA |
Service provider |
Contacts |
Australia |
Inward Airfreight, |
Wolfgang Rauf |
China |
a. hartrodt Shanghai Logistics Co., Ltd. |
George Zhao |
Hong Kong |
a. hartrodt Hong Kong Ltd. |
Jack Sin |
Korea (South Korea) |
a. hartrodt Korea Co., Ltd. |
Paris Jung |
New Zealand |
a. hartrodt New Zealand |
Vanessa Burn |
Japan |
Expeditors, Tokyo |
Norihiko Kishi |
Malaysia |
Expeditors, Tokyo |
Joshua Abdullah |
Singapore |
Expeditors Singapore Pte Ltd |
Errol Cheong |
AMERICAS to EMEA |
Service provider |
Contacts |
Canada |
a.hartrodt Canada Ltd. |
Sebastian Endt |
USA, Mexico |
Expeditors International of Washington, Inc. |
Christopher Hecker |
ZEISS references on freight documents
In order to ensure a smooth processing of incoming orders at ZEISS, the necessary ZEISS references (=ZEISS order number => PO) are to be included in the relevant fields of each AWB (air waybill). If there is no reference available, the according ZEISS personnel in charge for the individual order is to be named accordingly.
Groupage
Palletized goods to be dispatched from a shipping site in Europe (in Germany or abroad) and be sent by truck to an address in EMEA provided by ZEISS on the PO. Applies to shipments with at least 30 kg of chargeable weight. The delivery shall be made by Dachser.
Pickup order for each ZEISS site
For assignments to Dachser, use the relevant pickup order for each ZEISS site. You can use the appropriate form and send it to DACHSER by email or fax, to have them pick up your shipment directly from your office.
The type of pickup order shall be selected from the table below and downloaded.
ZEISS site |
Contact person at shipping company |
Aalen |
Jochen Schmidt |
Jena |
Axel Müller |
Göttingen |
Johanna Kirchner |
Oberkochen |
Jochen Schmidt |
Wetzlar |
Customer Service |
Öhringen |
Sandro Pfisterer |
Next, complete the required fields for the individual shipment and forward to Dachser for assignment.
Please make sure that you have completed the "Order no.." and "Date of order" fields!
Special arrangements must always be coordinated with ZEISS in advance. Questions regarding the order, delivery date, etc. should be put to the respective buyer. If you have any questions regarding dispatch handling, the Dachser contacts listed above will be happy to help.
Service selection
If no detailed instructions have been issued on the service type in the individual order, or no details have been given on the agreed delivery date, the goods shall be shipped as TargoFlex.
Lead times
Please keep in mind that national shipments reported on day A will be picked up on day B at your location and usually delivered to us on day C, or on day D at the latest (Monday to Friday, except on holidays).
For international shipments, the delivery time shall be requested in advance from Dachser and the shipment registered in time.
ZEISS references on freight documents
In order to ensure a smooth processing of incoming orders at ZEISS, the necessary ZEISS references (=ZEISS order number => PO) must be entered in the relevant fields on each consignment note. If there is no reference available, the according ZEISS personnel in charge for the individual order is to be named accordingly.
Sea freight
Sea freight pertains to high-volume freight. This is shipped in bulk or in a container as an FCL (=full container load) or an LCL (=less than container load). Service providers are selected in consultation with the relevant Purchasing department.
ZEISS references on freight documents
In order to ensure a smooth processing of incoming goods, the required ZEISS references (=ZEISS order number => PO) must be entered in the respective fields on the BL (=bill of landing). If there is no reference available, the according ZEISS personnel in charge for the individual order is to be named accordingly.
Contact persons for questions
If you have any questions, please get in touch with the contact at the relevant site:
ZEISS site |
ZEISS contacts |
Aalen |
Ann‐Katrin Garn |
Aalen |
Nadine Weiß |
Aalen |
Zentrale |
Aalen (Essingen) |
Zentrale |
Berlin/La Rochelle |
Service |
Jena |
Pierre Aichert |
Göttingen |
Willi Brosenne |
Oberkochen |
Matthias Maurer |
Wetzlar |
Thomas Alt |