MED Kundentage

Listen to Customers

If you want to know what customers think, just ask them. However, in a large company like ZEISS, not all employees have the opportunity to do so. In order for all teams to better understand customer requirements, the Medical Technology business group has held Customer Days at various locations since this past fall.

During these events, customers visit the company and talk to employees about their relationship with ZEISS – employees that they would otherwise never meet. Whether in Bengaluru, Berlin, Jena or Oberkochen – the visits to the Medical Technology sites were eye-opening events for customers and staff alike. In Jena, for example, Professor Martin Spitzer reported on the use of the ZEISS VISUSCOUT 100 handheld fundus camera in Africa and his work at the University Eye Clinic in Tübingen. Professor Spitzer is fully impressed with ZEISS as a partner and by many of its products, including the new ZEISS IOLMaster 700 and the handheld fundus camera. He also provided specific suggestions on how to further improve the partnership.

Oberkochen: motivating appreciation

Tumors the size of tennis balls near the brain stem or aneurysms that are difficult to access – just a few years ago, these conditions were diagnosed as inoperable. Neurosurgeon Dr. Robert Spetzler told 300 employees at Microsurgery headquarters in Oberkochen about how he now treats patients with these diseases. Dr. Frederik Wenz from Mannheim, radiooncologist and Director of the Mannheim Hospital for Radiotherapy and Radiooncology, visited ZEISS in Oberkochen a little later and spoke about using the INTRABEAM system from ZEISS. The system enables the intraoperative radiotherapy of tumors. Taking examples from his everyday work, he illustrated how vital it is to the treatment of breast cancer and how it supports the healing of a life-threatening disease. "It was a very motivating event for everyone – we experienced what doctors think of our work," says Jochen Kuhn, Production Team Leader for MCS-RO (radiotherapy) at ZEISS.

At the customer day in Berlin with eye surgeon Professor Norbert Körber, Philipp Grein, Director of Purchasing for IT, Project and Facility Management in Berlin, learned more about cataract surgery, workflows in the operating room and the use of ZEISS products for cataract surgery than in his first year at ZEISS Medical Technology. "This will have an enormously positive effect on the support that we provide our customers," says Grein.

Bengaluru: exchanging visits

In Bengaluru, India, ZEISS employees accepted an invitation that eye doctor Dr. Sribhargava Natesh extended on his visit to ZEISS: 10 employees went to his clinic and witnessed how ZEISS instruments help doctors in their everyday work. Dr. Sribhargava Natesh had visited the modern ZEISS campus in Bengaluru a few weeks earlier where he was introduced to the employees.

Ashish Modi (links), Leiter des Center for Research and  Application India in Bangalore, begrüßt den Augenarzt  Dr. Shreebhargava Natesh beim ersten Kundentag

Ashish Modi (links), Leiter des Center for Research and Application India in Bengaluru, begrüßt den Augenarzt Dr. Shreebhargava Natesh beim ersten Kundentag

Informativ und durchaus unterhaltend waren die Einblicke in  seine Arbeit, die Dr. Shreebhargava Natesh den indischen  Kollegen während seines Besuchs bei ZEISS gab

Informativ und durchaus unterhaltend waren die Einblicke in seine Arbeit, die Dr. Shreebhargava Natesh den indischen Kollegen während seines Besuchs bei ZEISS gab