Part 1: Bundled Digital Power

Focusing on two ZEISS Medical Technology software sites

"The right mindset and culture"


Ashish: You have been at ZEISS now for some time. Looking back, do you have any special ZEISS moments in which software played a bigger role?

Falk: Certainly. The first time FLOW 800 was used in the surgical microscope OPMI Pentero from ZEISS. It probably saved a patient from having a second surgery. The surgeon was fairly certain that the results were good. Using the fluorescence option FLOW 800 during the procedure, he was able to see that this wasn’t the case.

Ashish: This intraoperative fluorescence is indeed a very impressive example of a software-based technology that helps doctors make the right decisions directly in the OR.

Falk: Absolutely. Another special ZEISS moment for me is related to our OPMI Lumera 700 and ESCAN 700. I monitor surgeries in the OR from time to time. And I’m especially impressed by retina surgeries. It’s unbelievable how the surgeons work. They see very little and still get good results. ESCAN 700 helps them obtain the desired results. Software plays a big role in these applications. I was on hand the first time ESCAN 700 was used for a procedure. It was exactly the same Retina treatment that my father had undergone a few months before this. What about you? Any special moments?

Ashish: Yes, a couple of them actually. The first one was when we took our entry-level OCT to the first user, a retina surgeon. After looking at the OCT and using it for the first time he said it was so easy to use and the images are so nice. The doctor was really pleasantly surprised. And I was very proud when he said: “This is really what we need for India.” The second one was an internal event. We came up with a proposal for developing an innovative solution and it was funded as an incubator project by our CEO. But enough about moments; let’s get back to software and digitization. Where do you see the biggest challenges for digitization?

Falk: Some people might think digitization is something new. But this change has been going on for years now. The difference is that it is now obvious and it is accelerating. In my opinion, the most difficult topic is the necessary cultural change. We have to live with more uncertainty. It’s not possible to plan in detail too far ahead. Something always comes up. We simply have to make sure that the products - no matter where they are developed – work together to fulfill customer needs. And…I’m pretty sure you have also encountered a few challenges.

Ashish: Yes, and I think the right mindset and culture are the biggest challenges, as you have already mentioned. However, we at ZEISS are taking bold steps in bringing about change within the organization. Thanks to the initiatives being driven directly by our CEO, the need for change has become evident within the company. This will allow us to take things to our customers sooner rather than later. Do you think we will be able to manage these challenges?

Falk: Yes. And this brings us back to cross-site collaboration and making sure that products fit together. As a result, we have been able to make very good progress and the software teams in Jena and Dublin, as well as your team in Bangalore and the colleagues in Munich are now working together seamlessly. Our Central Software Group, which is located at all sites, aligns common topics and develops components used around the world. This helps at a technical level, and also enables us to shape the change ahead of us.

Ashish: That is definitely one of the positive aspects of our global software development teams. Now it’s up to us to converge the architecture, functionality and processes even better at all levels to provide our customers with even better interoperable solutions from ZEISS.

Falk: Sounds great. Talk to you soon. Bye!

Ashish: Bye Falk, take care.

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Bundled Digital Power: Focusing on two ZEISS Medical Technology software sites

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