A 94-year-old female patient presented with signs of glaucoma progression which were substantially advanced from her prior exam six months ago. For several reasons, this patient would be put at risk by coming into the practice for multiple pre-surgical exams: she lived out of town, and between her risk of infection and preexisting conditions, it was in her best interest not to come in for multiple appointments.
So instead of setting multiple appointments for imaging and follow up, we made sure to collect extra images and videos during her primary appointment. That data was uploaded into VERACITY Surgical, and I called a glaucoma specialist to review the imaging. Instead of bringing the patient in for repetitive tests or simply to confirm that we would be scheduling her surgery, we collected the images in a single appointment, and scheduled consultations virtually. Very few surgeons are comfortable with performing surgery on someone they’ve never met; however, we were able to set up a video conference between the patient and the glaucoma specialist to review her exam and schedule her surgery.
Like us, our patients are busy, and they don’t want to come into the office if they don’t have to. This new model allows our patients to take their appointments at home, on their computer or mobile device. Right now, that’s hugely beneficial because it allows them to avoid potential exposure. However, we expect that when given the option, 9 out of 10 of our patients will continue to choose to take their appointments at home. The contemporary model allows patients the benefit of communicating with their doctors one-on-one but in a comfortable environment that saves them time and energy.