Understanding your patients’ motivations and barriers

Share this video


Dr. Ian Chan

Principal Surgeon at Aculase Laser Eye Centre and Director of Perth Eye Hospital, Perth, Australia


Summary

Understanding your patients’ motivations and barriers

Each patient has his or her own motivations and barriers to decide whether they would go for a procedure and/or when. In this webinar, Dr. Ian Chan discusses how he communicates with his patients and leverages this partnership to reach new heights of patient satisfaction.

The statements of the speaker reflect only his personal opinions and do not necessarily reflect the opinions of any institution with which he is affiliated. The speaker does not have a contractual or any other financial relationship with Carl Zeiss Meditec AG and its affiliates and has not received any financial support.


Share this video


Related articles