Understanding your patients’ motivations and barriers

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Dr. Ian Chan

Principal Surgeon at Aculase Laser Eye Centre and Director of Perth Eye Hospital, Perth, Australia


Summary

Understanding your patients’ motivations and barriers

Each patient has his or her own motivations and barriers to decide whether they would go for a procedure and/or when. In this webinar, Dr. Ian Chan discusses how he communicates with his patients and leverages this partnership to reach new heights of patient satisfaction.


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