Enabling you

to focus on patient care.

ZEISS OPTIME: Customized service plans for your needs

Our tailormade service agreements for medical equipment offer modular services to help prevent unplanned breakdowns and support our customers run business smoothly. With each interaction, whether in person or through digital tools we want to reach one goal: to enable you to focus on patient care.

Reliable

With decades of experience in supporting clinical and practice needs, our company trained global service team enables you to focus on patient care. Availability of resources around the globe whether in person or online, helps to ensures uptime of devices whenever needed.

Transparent

Our customers will profit from transparent processes in our service world. We share our knowledge and experiences along the end-to-end service processes to gain data-driven insights for clinical processes.

Connected

Our mission is always to be personally and digitally connected with both, our customers, their equipment and within our organization. Therefore, we manage our partnerships with the latest available digital technologies.

ZEISS OPTIME enables you to focus on patient care.

ZEISS OPTIME is our loyalty program. Our customers benefit from priority treatment to enjoy carefree working and avoid impairments with sustainable conviction.

We support clinical and practical processes with our services far beyond warranty. A broad range of service offerings can be bundled into individual contract – based on specific needs.

That’s what ZEISS OPTIME is all about.

Your service experience with ZEISS OPTIME

  OPTIME complete
OPTIME advanced
OPTIME prevent
No contract

Digital apps




Education only

Remote support




Limited 15 min

Preventive maintenance



Time + material

Corrective maintenance


Time + material

Upgrades

Add-on

 

 

 

Updates


 

 

Time + material

Consumables


 

Time + material

Spare parts


 

Time + material

Loaners

Add-on

 

 

 

Integration/Migration support

 

 

 

Time + material

App. support

 

 

 

Time + material

Biomed training

 

 

 

Time + material

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