Doctors microscope operation

OPTIME complete

Peace of mind in a service agreement

All the Support You Need

OPTIME complete offers peace of mind in a service agreement. It covers all service deliverables needed to benefit from maximum system availability and convenience, including spare parts coverage. The package provides timely, responsive and high quality support for devices operating in the most demanding medical environments, letting you focus fully on caring for your patients.

OPTIME complete covers all of the deliverables a customer needs in order to benefit from maximum uptime and a hassle-free service experience. Deliverables include:

  • Preventive maintenance
  • Corrective maintenance
  • Spare parts
  • Safety and performance updates
  • Remote Service
  • Service hotline
  • Phone/chat support

OPTIME features
complete
advanced
prevent

Preventive Maintenance

Preventive maintenance is carried out in accordance with the manufacturer’s guidelines (often once a year), by prior arrangement or based on the maintenance schedule. It also includes an inspection of parts for wear and tear during system inspection and calibration.

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Service Hotline

A telephone number to contact ZEISS personnel in case of an emergency or other issue (technical, application, information) with a ZEISS system.

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Safety and Performance Updates

Hardware and software updates to enhance the safety and performance of the equipment as recommended and issued by ZEISS.

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Corrective Maintenance

Repair (labor time) to correct malfunctioning equipment.

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Remote Service

Remote Service involves using an encrypted network connection to perform activities such as identifying sources of malfunctions, remote support, software updates, etc.

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Technical Phone / Chat Support

Support via telephone or chat provided by personnel at the ZEISS Service Center regarding technical and application issues.

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Spare Parts

Parts of instruments are exchanged in order to restore the complete functionality of the device. For this purpose, original ZEISS spare parts are used only.

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The design of your personal OPTIME service agreement depends on the local offerings in your country.
For more information please contact your ZEISS sales representative.

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