Optime complete

All the support you need.

Peace of Mind in a Service Agreement

OPTIME complete offers peace of mind in a service agreement. It covers all service deliverables needed to benefit from maximum system availability and convenience, including spare parts coverage. The package provides timely, responsive and high quality support for devices operating in the most demanding medical environments. Letting you direct your whole focus on caring for your patients.

OPTIME complete covers all of the deliverables a customer needs to benefit from maximum uptime and a hassle-free service experience. It includes:

• Preventive maintenance
• Corrective maintenance
• Spare parts
• Safety and performance updates
• Remote Service
• Service hotline
• Phone/chat support

OPTIME features complete
advanced
prevent

Preventive maintenance

A telephone number to contact ZEISS personnel in case of an emergency or other issue (technical, application, information)
with a ZEISS system.

Service hotline

A telephone number to contact ZEISS personnel in case of an emergency or other issue (technical, application, information)
with a ZEISS system.

Safety and performance updates

Hardware and software updates to enhance the safety and performance of the equipment as recommended and issued by ZEISS.

Corrective maintenance

Repair (labor time) to correct an equipment in case of malfunction.

 

Remote Service

Remote Service involves using an encrypted internet connection to perform activities such as identifying sources of malfunctions, remote support, software updates, etc.
 

Technical phone / chat support

Telephone support provided by personnel at the Carl Zeiss Service Center regarding technical and application issues via telephone or chat.
 
 

Spare parts

Parts of instruments are exchanged in order to restore the complete functionality of the device. For this purpose, original ZEISS spare parts are used only.
   
Telephone support provided by personnel at the Carl Zeiss Service Center regarding technical and application issues via telephone or chat.
 
 
Telephone support provided by personnel at the Carl Zeiss Service Center regarding technical and application issues via telephone or chat.
 
 
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