The moment you realize that we are there when you need us. This is the moment we work for.
Answers within reach: ZEISS Quick Help customer support
Answers within reach ZEISS Quick Help customer support for
CIRRUS, HFA, ATLAS and other devices

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Customer Care From ZEISS

At ZEISS, our goal is to deliver long-term value for your investment through a trusted partnership with our Customer Care organization.

Ninety-seven percent of our customers have expressed their satisfaction with our services. Each ZEISS employee shares a common dedication to always deliver beyond our customers' expectations. To that end, you can always expect to receive proven, comprehensive and award-winning support solutions.

To deliver on our promise of partnership, the ZEISS standard is:

  • A national Field Service organization
  • On-site service response – up to next day for busy practices
  • ZEISS factory-trained engineers delivering service to you
  • Over 125,000 parts in inventory and locally stocked with 98 percent on-time delivery
  • A fully staffed Call Center answering 98 percent of those calls in under two minutes
  • Over two-thirds of service calls resolved over the phone without deploying an on-site engineer
  • Robust clinical applications support offering JCAHPO credits


All of this – and more – can be packaged into specific partnerships, depending on your needs.

Whether you have surgical microscopes, diagnostic and therapeutic ophthalmic/optometric devices, data management challenges or educational needs, we are here for you. 

Customer Care for Ophthalmology and Optometry                      Customer Care for Microsurgery


Service Partnerships

Keep operations running smoothly

With ZEISS, you can be sure that your medical devices are of the highest quality.


Technical Services

The central hub for customer care

The mission of the ZEISS Technical Service organization is to ensure that we are highly responsive to each customer’s needs. 


Data Management Professional Services

Optimum efficiency and cost savings

Our Professional Services group enhances value and achieves optimum efficiency and cost savings during the planning, implementation and operation of the FORUM® Eye Care Data Management system. 


Field Service

Expert on-site support

When you need expert, on-site support, call on the ZEISS Field Services Organization.


In-House Repair & Factory Parts

Optimize product performance and longevity

If your equipment requires in-house repair, it comes to our state-of-the-art repair facility*.

*In-house repair and component exchange are not available for all products.


Education & Training

Increase clinical confidence

Our in-depth clinical education and training courses are designed to enhance our partnerships with surgeons, hospital personnel, ophthalmologists, optometrists and technical assistants.


Remote Service

ZEISS Smart Services

Maximized system availability by delivering support through connectivity.