The moment you realize that

we are there when you need us.

This is the moment we work for.

Customer Care From ZEISS

At ZEISS, our goal is to deliver long-term value for your investment through a trusted partnership with our Customer Care organization.

Ninety-seven percent of our customers have expressed their satisfaction with our services, which has resulted in ZEISS being the recipient of the prestigious NorthFace ScoreBoard award for customer satisfaction annually for the last decade. Each ZEISS employee shares a common dedication to always deliver beyond our customers' expectations. To that end, you can always expect to receive proven, comprehensive and award-winning support solutions.

To deliver on our promise of partnership, the ZEISS standard is:

  • A national Field Service organization
  • On-site service response – up to next day for busy practices
  • Factory-certified engineers delivering service to you
  • Over 125,000 parts in inventory and locally stocked with 98% on-time delivery
  • A fully staffed Call Center answering 98 percent of those calls in under two minutes
  • Over two-thirds of service calls resolved over the phone without deploying an on-site engineer
  • Robust clinical applications support offering JCAHPO credits

 

All of this – and more – can be packaged into specific partnerships, depending on your needs.

Whether you have surgical microscopes, diagnostic and therapeutic ophthalmic/optometric devices, data management challenges or educational needs, we are here for you. 

Customer Care for Ophthalmology and Optometry                      Customer Care for Microsurgery

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Service Partnerships

Keep operations running smoothly

With ZEISS, you can be sure that your medical devices are of the highest quality.

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Technical Services

The central hub for customer care

The mission of the ZEISS Technical Service organization is to ensure that we are highly responsive to each customer’s needs. 

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Data Management Professional Services

Optimum efficiency and cost savings

Our Professional Services group enhances value and achieves optimum efficiency and cost savings during the planning, implementation and operation of the FORUM® Eye Care Data Management system. 

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Field Service

Expert on-site support

When you need expert, on-site support, call on the ZEISS Field Services Organization.

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In-House Repair & Factory Parts

Optimize product performance and longevity

If your equipment requires in-house repair, it comes to our state-of-the-art repair facility*.

*In-house repair and component exchange are not available for all products.

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Education & Training

Increase clinical confidence

Our in-depth clinical education and training courses are designed to enhance our partnerships with surgeons, hospital personnel, ophthalmologist, optometrists and technical assistants.

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Customer Satisfaction

Winner of the NorthFace Scoreboard Award since 2003

Every year since 2003, ZEISS has won the NorthFace ScoreBoard award.

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