A Decade of Excellence
Every year since 2003, ZEISS has won the NorthFace ScoreBoard award. This honor is awarded annually to companies who achieve excellence in service – as measured by their own customers. We extend a warm “thank you” to our customers, and will continue to dedicate ourselves to your success.
At ZEISS Customer Care, we consistently strive to offer the best
- In our telephone support center, over 98 percent of all phone calls are answered in less than two minutes
- Over two-thirds of all calls are resolved over the phone without field service dispatch
- All support is delivered by ZEISS-certified technical experts
- Our Field Service Engineers average more than a decade with ZEISS
- Over 125,000 parts are in stock, with a 98 percent on-time delivery
- Our in-house repair department uses only these factory parts, with a loaner program available for certain device models