Customer Satisfaction

Winner of the NorthFace ScoreBoard Award since 2003

A Decade of Excellence

Every year since 2003, ZEISS has won the NorthFace ScoreBoard award. This honor is awarded annually to companies who achieve excellence in service – as measured by their own customers. We extend a warm “thank you” to our customers, and will continue to dedicate ourselves to your success.

At ZEISS Customer Care, we consistently strive to offer the best

  • In our telephone support center, over 98 percent of all phone calls are answered in less than two minutes
  • Over two-thirds of all calls are resolved over the phone without field service dispatch
  • All support is delivered by ZEISS-certified technical experts
  • Our Field Service Engineers average more than a decade with ZEISS
  • Over 125,000 parts are in stock, with a 98 percent on-time delivery
  • Our in-house repair department uses only these factory parts, with a loaner program available for certain device models