Biomedical Service Partnerships
Our Biomedical Program was created for biomedical engineers by biomedical engineers, and is intended to equip you with the knowledge needed to support your facility. Once you have received training certification for your product, we have two levels of service offerings for you to choose from.
Biomedical Essential Partnership
With the Biomedical Essential Partnership, you receive all of the benefits of our regular Essential Service Agreement holders, but at a discount. This includes our high-priority on-site response time, which insures maximum uptime and availability for patients.
Biomedical Basic Partnership
The Biomedical Basic Partnership provides hospitals with greater autonomy when it comes to servicing their ZEISS equipment. At the same time, it provides on site support when you need it. With this agreement, the ZEISS-certified biomechanical engineer performs all work on the equipment.
Biomedical Service Partnerships
| Feature | Biomedical Essential | Biomedical Basic |
| All parts and on-site labor |
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| Unlimited phone support |
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| Optional proprietary toolkit for purchase |
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| Annual preventive maintenance by ZEISS |
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| 10% discount on software upgrades |
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| Two-day on-site response for non-operational systems |
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| Annual field service engineer consultation |
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Software Updates are defined as enhancements to previously purchased capabilities. On-site commitment exclusions apply in the following areas: Montana, Wyoming, Alaska, North Dakota, Saipan and Guam. To qualify for a Biomedical Service Agreement, a minimum of one biomedical engineer must attend a ZEISS biomedical training course and be certified for equipment repair.
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