Support Whenever You Need It
Customer Care at ZEISS goes far beyond the manufacturer‘s warranty. We are committed to helping you optimize your operations in every respect with comprehensive and innovative service packages. That‘s what ZEISS OPTIME is all about.
Supporting highest system availability over the long term, for smooth and efficient clinical workflows. With the backing of dedicated and reliable assistance from an experienced and trusted partner. Find out which ZEISS OPTIME offering best suits your needs.
| OPTIME | Preventive maintenance | Service hotline | Technical phone support |
Corrective maintenance | Remote Service | Spare parts |
| complete | ● |
● | ● | ● | ● | ● |
| advanced | ● | ● | ● | ● | ● | |
| prevent | ● | ● | ● | ● |
OPTIME complete from ZEISS
True to its name, this package covers all service deliverables needed to benefit from maximum system uptime and convenience, including spare parts coverage.
OPTIME advanced from ZEISS
This package provides system support to uphold workflow efficiency, but does not include spare parts.
OPTIME prevent from ZEISS
This basic support package covers preventive maintenance, regular system safety and quality checks as well as performance updates.