Remote Support

Expert assistance from afar

Remote Support

Given the complexity of medical software and hardware, eventually everyone will require professional assistance. Today, a number of services can be performed remotely and no longer require an on-site visit by a service technician.

ZEISS Remote Service offers fast, qualified assistance for a large variety of service needs. With the help of a secure and encrypted network connection, our team of specialists can provide immediate support.

Remote Support is available to customers who are under warranty or hold a service partnership. For more information, call 1 (800) 341-6968, and select the appropriate product queue.

Remote Support Hours

Monday – Friday, 5:00 a.m. – 5:00 p.m. Pacific Time

Remote Support Requirements

  • Your modality/review station must be connected to your network
  • You must have access to the Internet from your modality/review station
  • You must be requesting support from the modality that needs service

 

Install the Teleservice application and enter the session ID provided by your Remote Support Technician to get started.