Service Partnerships

Keep operations running smoothly

Service Partnerships

With ZEISS, you can be sure that your medical devices are of the highest quality. At the same time, the reality is that eventually, service will be necessary – and that we are here for you when you require a preventive maintenance, an on-site visit by a highly skilled ZEISS engineer, or a software update or upgrade.

Our service partnerships keep your clinical operations running smoothly and efficiently, and ensure long-term value by keeping your ZEISS equipment running at peak performance. In addition to substantial time and cost savings, these solutions free you up to fully focus on what you do best: care for your patients.

We offer three levels of support: Elite, Essential, and Extended Warranty, each with its own blend of features. These can include:

  • Software upgrades with new features and functionality
  • On-site response time – up to next day
  • Preventive maintenance visit
  • Unlimited telephone support with certified ZEISS experts
  • Factory repair with loaner equipment
  • ZEISS-certified factory parts

We also offer innovative Biomedical Partnerships, created by Biomedical Engineers for Biomedical Engineers.

To learn more, please contact us at 1 (800) 341-6968, Extension 3 or at czmico ntracts @zeiss .com.

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Service Agreement Overview Table

  Preventive Maintenance Software Updates On-Site Support Commitment Unlimited Technical Phone Support Parts and On-Site Labor
Elite
  •  
  •  
  •  
  •  
  •  
Essential
  •  
  •  
  •  
  •  
  •  
Extended Warranty      
  •  
  •  

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