The mission of the ZEISS Technical Service organization is to ensure that we are highly responsive to each customer’s needs. In our Call Center, specialists provide triage services that are designed to optimize the service process and provide fast resolution. Our certified support engineers – who average 11 years of experience at ZEISS – can answer your technical questions and work to resolve your issues over the phone, online, or via email.
Should an on-site diagnosis or repair be requested, the call center will dispatch a field service engineer to you. The Call Center also works with our repair coordinator to arrange in-house factory repair service.*
*In-house repair is available for selected products.
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