April 23, 2013

Carl Zeiss Recognized for a Decade of Exceptional Customer Care

ZEISS receives the 2012 NorthFace ScoreBoard Award for exceeding customer expectations

DUBLIN/CA/USA, JENA/Germany, 04/23/2013.
Carl Zeiss Meditec announced today that it has received the NorthFace ScoreBoard (NFSB) AwardSM from the Omega Management Group Corp. in recognition of achieving excellence in customer service in 2012. This is the tenth consecutive year that the company has been honored with this award.

Since 2000, the award has been presented annually to companies who, as rated solely by their own customers, exceeded expectations in customer satisfaction during the prior calendar year. For 2012, customers rated their experience and satisfaction of the company’s sales managers, call center and technical support, field service, in-house repair, product installation and clinical application training. Omega’s proprietary NFSB award methodology measures customer satisfaction and loyalty on a 5-point scale four times during the year. To receive the NFSB Award companies must achieve a score of 4.0 or above in all categories.

“We are honored to receive this award and thank our customers for the 10 years of recognition. This award is all the more valuable to us as our customers rate us directly on their own experiences.” says Dr. Ludwin Monz, President and CEO of Carl Zeiss Meditec AG. “We strongly believe that it is not enough to provide our customers with superior and innovative products, but to also deliver exceptional service and support year after year.”

“While receipt of the 2012 Award is a significant achievement on its own, it is especially notable that this is the tenth consecutive year that Carl Zeiss has been honored,” said John Alexander Maraganis, president & CEO of Omega. “This clearly shows the company’s deep commitment to exceeding their customers’ expectations and to consistently delivering an exceptional customer experience.”

Contact for the press:
Alice Swinton
Corporate Communications
Carl Zeiss Meditec, Inc.
Phone: +1 925-557-4317
Email: alice .swinton @zeiss .com

Jann Gerrit Ohlendorf
Director Corporate Communications
Carl Zeiss Meditec AG
Phone: +49 3641 220-331
Fax: +49 3641 220-332
Email: pr ess @meditec .zeiss .com

Contact for investors:
Henriette Meyer
Director Investor Relations
Carl Zeiss Meditec AG
Phone: +49 3641 220-106
Email: inve stors @meditec .zeiss .com

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