You can’t afford quality systems that don’t measure up

The Cost of Poor Quality (COPQ) captures the costs that would disappear if systems, processes, and products were perfect. Popularized by IBM quality expert H. James Harrington, COPQ is a concept manufacturers can’t afford to ignore.

COPQ = Direct Costs (External Failures + Internal Failures + Appraisal + Preventive Action) + Indirect Costs (Customer Dissatisfaction + Loss of Reputation)

How can you identify the elements in your equation? Download this presentation to calculate your COPQ.


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