More than 500 attendees across more than 200 training sessions. A total training investment of almost 3,000 days and more than 20,000 hours into the qualification of our employees to ensure best-in-class service.
Providing excellent support to customers requires consistent training for Field Service Engineers (FSE). VR allows trainees to intuitively navigate the virtual workspace, take parts in their hands, operate tools, receive step-by-step instructions to disassemble and reassemble microscopes, view hidden components, and inspect granular details. Trainees can also visualize both scientific and physical interdependencies they wouldn’t otherwise see in the physical world.
ZEISS aims to be carbon neutral by 2025. Removing the need to fly in FSEs has already largely reduced ZEISS’ carbon footprint.