Carl Zeiss Honored for Delivering ‘World-Class’ Customer Service

Omega’s prestigious NorthFace ScoreBoard Award for exceeding customer expectations

OBERKOCHEN/Germany, PEABODY/Massachusetts/USA, 20.10.2011.
Carl Zeiss Nano Technology Systems, a company of the Carl Zeiss Group and leading global provider of electron and ion beam microscopes, today announced that it has been awarded the NorthFace ScoreBoard AwardSM from Omega Management Group Corp. in recognition of achieving excellence in customer service and support in 2010.

“The NorthFace ScoreBoard Award recognizes organizations who not only offer exemplary customer service, but who also center their existence on a deep commitment to exceeding customer expectations,” said John Alexander Maraganis, president & CEO of Omega.

Since 2000, the award has been presented annually to companies who, as rated solely by their own customers, exceeded expectations in customer satisfaction during the prior calendar year. Omega is an expert in customer experience management (CEM) strategy, and helps companies boost revenue and profits by consistently exceeding customer expectations for service quality.

“Our customer base is one of our greatest assets, and providing them with exceptional service and support is critical to our success,” said Frank Stietz, Managing Director of Carl Zeiss NTS GmbH. “We are honored to be a recipient of the NorthFace ScoreBoard Award. It validates our efforts and inspires us to continue to focus on service excellence.”

Herb Hughes, Vice President of Customer Support at Carl Zeiss NTS LLC, and Otto Boucky, Global Head of Service at Carl Zeiss NTS agreed: “We are very excited about having been selected to receive this award. It is truly a culmination of years of effort to achieve this level of performance. To have this recognized by an outside company like Omega makes it all the more meaningful.”

 

Dennis Gershowitz (OMEGA Management) hands-over the North Face Award to Otto Boucky (Senior Director Service & Customer Care) and Herb Hughes (Vice President Customer Support Americas) — both Carl Zeiss (from left).

We use cookies on this site. Cookies are small text files that are stored on your computer by websites. Cookies are widely used and help to optimize the pages that you view. By using this site, you agree to their use. more