Product Support

Call, Email & Online

Contact Us

Our Product and Application Support team based in White Plains, New York is available Monday through Friday, excluding holidays, from 10:00 am to 6:00 pm to answer your questions or troubleshoot any problems with your microscope or software.

+1 800 233-2343

Fill out the form below to start your ticket process

ONLINE SUPPORT

Connect Online

If your system is connected to the internet, we can connect to your system, view your screen and drive your software. This allows us to quickly find any problems or assist you with any difficulties.

To initiate an online session, please first contact us at the phone number or email address listed above. Only complete the section below after you have been instructed to by a Carl Zeiss representative.

ONLINE SUPPORT

Connect Online

If your system is connected to the internet, we can connect to your system, view your screen and drive your software. This allows us to quickly find any problems or assist you with any difficulties.

To initiate an online session, please first contact us at the phone number or email address listed above. Only complete the section below after you have been instructed to by a Carl Zeiss representative.

VIRTUAL RESOURCE

Microscopes Through the Years

End of Support means the end of the period where ZEISS can provide the technical expertise, parts availability, and viable service delivery process in order to restore the product to original functionality.

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ZEISS Disinfection Recommendations

We want to ensure you can be as productive and safe as possible.

Towards that goal, please find the PDF ZEISS Disinfection Recommendations for how to safely disinfect your microscope’s non-optical surfaces.

Note- avoid strong caustic agents like bleach, even if diluted as damage to components may result.

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The Clean Microscope

The Clean Microscope is a good guide to cleaning the actual optical surfaces.

For further recommendations on decontamination of biological materials we refer you to:

EPA site for finding an appropriate chemical agent for various infectious pathogens and general CDC cleaning/disinfection guidelines.

Note- avoid strong caustic agents like bleach, even if diluted as damage to components may result.

VIRTUAL RESOURCE

ZEISS ZEN Knowledge Base

Get the most out of your ZEISS ZEN Software. With the ZEISS ZEN Knowledge Base you can discover a growing collection of how-to videos, how-to-webinars, and guides for your field of application from image acquisition to Image Analysis – from the basics to advanced microscopy topics.

VIRTUAL RESOURCE

Microscopy Insights Hub

Visit the Microscopy Insights Hub and learn about microscopy its applications, and imaging methods and technology with our on-demand webinars, how-to videos, and white papers.

VIRTUAL RESOURCE

Available Upgrades

New samples or tasks may challenge the boundaries of your current microscopy instrumentation. Upgrade your microscope when there’s no budget for the latest instrument generation. Benefit from additional functionality, improved performance or extended microscope lifetime – to gain your required microscopy results fast in this ever-changing world.

Still waiting for a ticket? Reach out to support .microscopy .us @zeiss .com to inquire about your support ticket.