Instrument Service Agreements

Compare ZEISS Protect Service Agreements to 3rd Party Providers

Placing your microscope under service contracts provides you with the security of reduced down time and optimized performance. Many of our customers in the U.S. have the option to purchase ZEISS service through third party providers at a reduced cost. While these cheaper options seem to provide you with the same service, you should note the following advantages that you could miss:

Comparing a ZEISS Protect Service Agreement to a 3rd Party Provider

Service Offerings ZEISS Protect Service Agreements
3rd Party
Factory Trained Engineers
Prioritized Scheduling for Service Appointments
Unlimited Repair Service Visits  
Unlimited Labor and Travel Expenses  
Unlimited Certified ZEISS Parts  
Unlimited Applications and Technical Phone Support within business hours  
Instant Remote Support  
Free Software and Firmware Updates  
Proactively Scheduled Preventative Maintenance Visits  
Discounts on Upgrades  
Loaner Equipment **
Fixed Costs for Easier Budgeting
Forward Deployment of Parts at Key Institutions
Local Service Engineers at Key Institutions

While service through 3rd Party Providers will secure factory trained engineers, it will not ensure the full benefits of prioritized response times, spare parts coverage, and full access to the Carl Zeiss service and support teams. With multi-tiered Protect Service Agreements, we can work with you to find a service package that effectively covers your instruments and fits your budget. Please do not hesitate to contact us at mi cro @zeiss .com  to learn more.

** Only applies to certain instruments. Email us at mi cro @zeiss .com for details on available instruments.