Placing your microscope under service contracts provides you with the security of reduced down time and optimized performance. Many of our customers in the U.S. have the option to purchase ZEISS service through third party providers at a reduced cost. While these cheaper options seem to provide you with the same service, you should note the following advantages that you could miss:
Service Offerings | ZEISS Protect Service Agreements |
3rd Party |
---|---|---|
Factory Trained Engineers | ✔ | ✔ |
Prioritized Scheduling for Service Appointments |
✔ | |
Unlimited Repair Service Visits | ✔ | |
Unlimited Labor and Travel Expenses | ✔ | |
Unlimited Certified ZEISS Parts | ✔ | |
Unlimited Applications and Technical Phone Support within business hours | ✔ | |
Instant Remote Support | ✔ | |
Free Software and Firmware Updates | ✔ | |
Proactively Scheduled Preventative Maintenance Visits | ✔ | |
Discounts on Upgrades | ✔ | |
Loaner Equipment ** |
✔ | |
Fixed Costs for Easier Budgeting |
✔ | |
Forward Deployment of Parts at Key Institutions |
✔ | |
Local Service Engineers at Key Institutions |
✔ |
While service through 3rd Party Providers will secure factory trained engineers, it will not ensure the full benefits of prioritized response times, spare parts coverage, and full access to the Carl Zeiss service and support teams. With multi-tiered Protect Service Agreements, we can work with you to find a service package that effectively covers your instruments and fits your budget. Please do not hesitate to contact us at mi cro @zeiss .com to learn more.
** Only applies to certain instruments. Email us at mi cro @zeiss .com for details on available instruments.