ZEISS Predictive Service

Discover How You Benefit from Our Remote Service Program

Once connected to your network and activated, this advanced technology will automatically track the health status of your instrument and collect system log files to improve remote diagnosis.

Relevant technical data such as operating hours, cycle counts or voltages are periodically monitored and sent to our data center via a secure connection. The ZEISS Predictive Service application evaluates the performance of your microscope as system data can be received and analyzed.

Our support engineers will diagnose any issues by analyzing data on the Enterprise Server – remotely and without interruption to your operation.

Service Support Experts

Your Service one Call Away.

Get fast support from ZEISS specialists by sharing realtime machine data. Leverage their expertise to resolve – or even prevent – quality incidents before they cost you time and money.

  • Maintain highest system availability
    Increase your uptime through close monitoring of the system’s condition as remote support can often provide immediate solutions
  • Data security
    Ensure highest data security standards using well established technologies like PTC ThingWorx and Microsoft Azure Cloud. No personal or image data is uploaded, only machine data
  • Fast and competent support
    Use secure remote desktop sharing to easily get an expert connected
  • Optimum instrument performance
    As the status of your system is monitored, necessary actions can be planned before they become urgent

How does ZEISS Predicitve Service work?

Transmitted Data

Operator PC

Microscope software

PC name

Main version

Hardware data

Patch version

Memory

Installed service pack

Storage

Various log files

Windows Information

 

We take data privacy as seriously as you do. 

No personal data will be collected. All data which could potentially contain any personal information (e.g. Windows login username etc.) will be anonymized.

Please find further information about the data we store and exchange via ZEISS Predictive Service in the white paper (Downloads). 
 

Supported Systems

Availability of Predictive Service

Many ZEISS systems can benefit from Predictive Service.
Please contact us for more details.

Light Microscopes

Electron Microscopes

X-Ray Microscopes

Axio Scan.Z1

Crossbeam series

Xradia Versa series

Celldiscoverer 7

GeminiSEM series

Xradia Context microCT

LSM 800

EVO series

 

LSM 9XX series

Merlin series

 

Smartzoom 5

Sigma series

 

Axio Observer

 

 

Axio Imager

 

 

Axio Examiner

 

 

Predictive Service Installation Requirements

  • Supported operation system: Windows 7 SP1 and higher.
    The agent is built for an 32-Bit architecture but also supports 64-Bit. (.NET Framework Version 4.7)
  • System operation software requirements:
    • ZEN blue: ZEN 2.3 and greater
    • SmartSEM: 5.06 and greater
    • XRM: Scout-and-Scan v11 and greater
  • Established and working outbound internet connection
  • Ports: 443

ZEISS Predictive Service

Increase Your Productivity

Join the ZEISS Predictive Service program and benefit from improved service & support and a growing number of digital functionality.

Get Connected Now!

Please Contact us Here

 
  • Fill out contact form
  • Get contacted from one of our experienced specialists
  • Profit from Predictive Service

Downloads

For Further Information Please Check out the Download Section or Get in Touch with Your Local ZEISS Contact