Customer Service

In this area you get information about our customer service.

  • Online-Repair Form (fill in, print, send)
  • A little insight into the work of the Wetzlar-based repair specialists
  • Service points and contact partners worldwide


  • Service & Repair

    Repair Form

    To ensure that your product is returned to you as quickly and conveniently as possible, please follow the instructions:

    1. Fill in the following Repair Form
    2. Print the confirmation E-Mail
    3. Sign the repair form, enclose it with your product and contact for further processing a ZEISS Dealer near to you.


    Please fill in the following fields

    • Required personal information
      Please check the fields that most closely match the defect on your instrument. Use the "Additional notes" field at the end of the form if the selection does not list your requested repair.
    • Main constituent
    • Further Functionalities

    What happens, when i sent the product?

    We will then thoroughly examine your product. You will receive a cost estimate about the expected costs and can decide if we should do the work or not. We will inform you if the option exists to replace your product or offer you a new product with a surcharge. We will begin as soon as you tell us to do so.

    By the way: we often make minor repairs free of charge. In such cases, you will receive your serviced product instead of the cost estimate.


  • Behind the scenes

    Behind the scenes: "Five days is our aim"

    ZEISS binoculars, riflescopes and spotting scopes stand for top quality and durability. Even so, products can sometimes be damaged by rough use.

    The Carl Zeiss Customer Service Centre is never busier than at the end of the autumn-winter season or the start of the deer hunting season. From battered binoculars to silted-up focusing wheels or scratched lenses, we see just about everything. Most damage occurs on hunting expeditions when everything gets hectic and the huntsman only has eyes for his target. When hunting chamois deer, for example, the rangefinder can fall down a steep scree slope. If you are unlucky this can affect the functionality of the digital display or the measuring accuracy of the laser.

    Once a product has found its way back to Wetzlar, it goes straight to the diagnostic station. Here it is carefully inspected and a decision is made as to what measures are necessary. If the repair costs less than € 200, work starts straightaway. If the repair is rather more expensive or total reconstruction is required you are first asked whether you agree to the estimated costs.

    Our Customer Service is constantly working to cut repair times: “In the last five years we have completely restructured our customer service operations. While waiting times used to be considerably longer, today we get all repairs done in an average of six working days – depending on the complexity, age and type of product. This does not take delivery times into account. In 80 per cent of cases we are now even managing an average processing time of maximum five working days“.

    To find out what you can do to make sure that you get your product back in your hands as quickly as possible, please visit the Service & Repairs section Service & Repair.

  • Service points

    Service contact

    Your dealer is your partner – even after your purchase. We work closely together with our qualified, authorised dealers. They offer you a complete range of services: from information and advice before making your purchase through to after-sales care, repairs and guarantee claims.


    Products from Carl Zeiss / Hensoldt

    Naturally we are always happy to provide help and support. You can contact us as follows:

    Carl Zeiss Sports Optics GmbH
    Customer Service
    Gloelstr. 3-5
    D-35576 Wetzlar
    Phone: +49 6441 46761
    Fax: +49 6441 48369
    service .sportsoptics @zeiss .com

    Products from Carl Zeiss Jena

    For additional services and questions about binoculars made in Jena please contact:

    Optik Service Rathenau
    A. Schwolow
    Jahnstraße 27
    D-14712 Rathenau
    Phone: +49 3385 496 119
    Fax: +49 3385 496 120
    in fo @augenblick -mal .de