Sports Optics Customer Service
1-800-441-3005

Repair Form

Customer Service

1-800-441-3005

Repair Form

Thank you for choosing a product from Carl Zeiss Sports Optics. We know you rely on our optics to increase your enjoyment of what you love to do; however, in the event you are experiencing a problem with your product, we want to do everything we can to make it right.

 

  • Service & Repair

    Service & Repairs

    How it works, when things no longer work?

    To ensure that your product is returned to you as quickly and conveniently as possible please complete the Repair Inquiry Form and enclose a signed printout with your product. If you have any question before sending in your ZEISS product, please use the Customer Service Form to contact us.

    ZEISS recommends to return your product prepaid and insured (e.g. UPS, FEDEX, DHL). You will be notified in advance of any repair charges for the services being performed that are not covered under warranty.

    Our return method for shipping is UPS Ground unless otherwise requested. Expedited return shipping is available at the owner’s expense.

    All billable repairs must be paid in full prior to performing the repairs. Billable repairs are subject to return shipping charges via UPS Ground. Expedited return shipping is available at the owner’s expense. We accept the following forms of payment - American Express, VISA, Master Card, Money Orders and Checks. Checks and Money Orders may be sent to the U.S. address listed below. Repairs paid via check must clear the bank prior to repairs being performed on the product.


    SERVICE ADDRESS FOR U.S.A.

    ZEISS Consumer Products
    COP Repair Service
    1050 Worldwide Blvd
    Hebron, KY 41048
    USA

    800-441-3005


    SERVICE ADDRESS FOR CANADA

    Gentec International
    Attn: Service Center
    90 Royal Crest Court
    Markham, Ontario
    CANADA L3R 9X6

    905-513-7733

    Service & Repair Information for Products outside USA/CAN

    Any product exported or sold outside the United States and Canada must be returned to the original point of purchase, with a copy of the invoice or your product registration information. CONQUEST Riflescopes purchased in Australia and New Zealand must be returned to their respective, local authorized ZEISS distributors.

    DO NOT return exported items directly to ZEISS from outside the United States. DO NOT return exported items directly to Gentec International from outside Canada. ZEISS and Gentec International cannot accept products from, or ship products to, locations outside the United States and Canada.

  • Repair Inquiry Form

    Repair Inquiry Form

    To ensure that your product is returned to you as quickly and conveniently as possible, please follow the instructions:

     

    1. Fill in the Repair Form

    2. Print the confirmation e-mail

    3. Sign the repair form, enclose it with your product and send to:

     

    SERVICE ADDRESS FOR U.S.A.

    ZEISS Consumer Products
    COP Repair Service
    1050 Worldwide Blvd
    Hebron, KY 41048
    USA

    800-441-3005

    SERVICE ADDRESS FOR CANADA

    Gentec International
    Attn: Service Center
    90 Royal Crest Court
    Markham, Ontario
    CANADA L3R 9X6
    Tel: 905-513-7733

    If you have any question before sending in your ZEISS product, please use the Customer Service Form first.

    What happens, when I send the product?

    We will then thoroughly examine your product. You will receive a cost estimate about the expected costs and can decide if we should do the work or not. We will inform you if the option exists to replace your product or offer you a new product with a surcharge. We will begin as soon as you tell us to do so. By the way: we often make minor repairs free of charge. In such cases, you will receive your serviced product instead of the cost estimate.

  • ZEISS Warranty

    Limited Lifetime Transferable Warranty

    for USA and Canada

    (“Limited Warranty”)


    Your ZEISS Sports Optics Optical System is warranted against defects in workmanship and materials for the life of the Product, subject to limitations below. The Optical System means (a) all the components between and inclusive of the optic’s objective and ocular lens, and (b) any functional and mechanical operating system associated with the optical performance of the Optical System.


    Limited Warranty Conditions for Electronic Components:


    Electronic components are warranted against defects in workmanship and materials for 5 years from the original date of manufacture or purchase.

     

    Limited Warranty Conditions for Non-Optical System Components and Accessories:


    "Non-optical system components and accessories, such as carrying straps, lens caps, rubber armoring, turret caps and other similar parts are warranted against defects in workmanship and materials for 1 year from the date of manufacture or purchase.
    If a defect that is covered by this Warranty is found, ZEISS will, at its option, either repair or replace the Product with a new or reconditioned ZEISS product of comparable specifications."


    How to Submit a Warranty Claim:


    Warranty claims can be initiated on-line by completing the Product Repair Form, or by calling ZEISS Sports Optics Customer Service at 1-800-441-3005.

     

    Warranty Disclaimers and Exclusions:


    "This is the exclusive Warranty for the Products. All other warranties, expressed or implied, statutory or otherwise, including, without restriction, those of merchantability or of fitness for use, are excluded.
    Some States do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
    This warranty only covers products purchased within the USA or Canada from an Authorized ZEISS Sports Optics Dealer.
    This warranty gives you specific legal rights, and you may also have other rights which vary from State to State."


    Conditions not covered under this warranty:

    • Accidental damage.
    • Normal wear and tear.
    • Damage caused by natural disasters, acts of terrorism and combat conditions.
    • Damage determined to have been caused by unauthorized modification, misuse, abuse, neglect, or improper lens care www.zeiss.com/us/lenscare.
    • Loss or theft.

    LIMITATION OF LIABILITY

    THE REMEDIES DESCRIBED ABOVE ARE YOUR SOLE AND EXCLUSIVE REMEDIES AND ZEISS’ ENTIRE LIABILITY FOR ANY BREACH OF THIS LIMITED WARRANTY. ZEISS WILL NOT BE LIABLE UNDER ANY CIRCUMSTANCES FOR AN AMOUNT EXCEEDING THE ACTUAL AMOUNT PAID BY YOU FOR THE DEFECTIVE PRODUCT, NOR WILL ZEISS UNDER ANY CIRCUMSTANCES BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES OR LOSSES, WHETHER DIRECT OR INDIRECT. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

  • No-Fault Policy
    ZEISS Sports Optics 5-Year No Fault Policy

    for USA and Canada

    Every product we make is backed by an industry leading, limited lifetime, transferable warranty (www.zeiss.com/us/warranty).

    In addition to this warranty, ZEISS offers a 5-Year No-Fault Policy on select Victory and Conquest products. During the first five years of original ownership, ZEISS will, at its discretion, repair or replace your product if it is accidently damaged during normal and intended use.
    This policy may be used once per product. If a “No-Fault” claim for a product has been settled, the policy for that product expires. However, the product remains covered under our Limited Lifetime Transferable Warranty.

    The 5 Year No-Fault Policy is subject to the following terms and conditions:

    • The original owner must register the product online within 60 days of purchase (www.zeiss.com/us/productregistration). 
    • This policy is an extended benefit and not a “warranty.”
    • This policy applies to select Victory and Conquest products only. 
    • This policy is only valid for residents of the United States and Canada.
    • Products covered by this policy must be purchased from an Authorized ZEISS Dealer, located within the USA or Canada. 
    • The policy is only available to the original owner of the product and is not transferable.
    • If damage is covered by this Policy, ZEISS will, at its option, subject to availability and without charge, either repair or replace the Product with a new or reconditioned ZEISS product of comparable specifications. 
    • The owner is responsible for shipping the product to ZEISS.
    • ZEISS will cover the cost to ship the repaired or replaced product back to the owner via standard ground delivery.
    • Claims can be initiated online Product Repair Form, or by calling ZEISS Sports Optics Customer Service at 1-800-441-3005.

    Conditions not covered under this policy include:

    • Normal wear and tear.
    • Superficial lens scratches that do not noticeably affect the product’s performance.
    • Damage determined to have been caused by unauthorized modification, misuse, abuse, or improper lens care
      www.zeiss.com/us/lenscare.
    • Loss or theft.

     

     

    Select product list covered under the 5-Year No Fault Policy

    Binoculars:
    Victory SF       
    Victory RF
    Victory HT
    Victory FL
    Victory Pocket
    Conquest HD

    Riflescopes:
    Victory HT
    Victory V8
    Conquest V6
    Conquest V4
    Conquest HD5
    Conquest DL

    Spotting Scopes:
    Victory Harpia
    Conquest Gavia

  • Retrofitting

    Retrofitting and more

     

    For an additional fee, we offer the ability to retrofit a standard hunting turret on our Victory and Conquest riflescopes with the change to a target turret or Bullet Drop Compensator (BDC) knob.


    You may send the scope to us for converting to or from a target turret . For the more caliber specific BDC conversion, you may send to our partner:


    KENTON INDUSTRIES
    530 New Los Angeles Ave, Suite 115
    Moorpark, CA 93021


    Visit the website of KENTON INDUSTRIES