Customer Service

To ensure that your product is returned to you as quickly and conveniently as possible, please follow the instructions:

1. Fill in the Repair Form

2. Print the confirmation e-mail

3. Sign the repair form, enclose it with your product and send to:

If you have any question before sending in your ZEISS product, please use the Customer Service Form first.

We will then thoroughly examine your product. You will receive a cost estimate about the expected costs and can decide if we should do the work or not. We will inform you if the option exists to replace your product or offer you a new product with a surcharge. We will begin as soon as you tell us to do so. By the way: we often make minor repairs free of charge. In such cases, you will receive your serviced product instead of the cost estimate.

To ensure that your product is returned to you as quickly and conveniently as possible please complete the Repair Inquiry Form and enclose a signed printout with your product. If you have any question before sending in your ZEISS product, please use the Customer Service Form to contact us.

ZEISS recommends to return your product prepaid and insured (e.g. UPS, FEDEX, DHL). You will be notified in advance of any repair charges for the services being performed that are not covered under warranty.

Our return method for shipping is UPS Ground unless otherwise requested. Expedited return shipping is available at the owner’s expense.

All billable repairs must be paid in full prior to performing the repairs. Billable repairs are subject to return shipping charges via UPS Ground. Expedited return shipping is available at the owner’s expense. We accept the following forms of payment - American Express, VISA, Master Card, Money Orders and Checks. Checks and Money Orders may be sent to the U.S. address listed below. Repairs paid via check must clear the bank prior to repairs being performed on the product.

SERVICE ADDRESS FOR U.S.A.

Carl Zeiss SBE, LLC
Consumer Optics
Attn: Sports Optics Repairs
One Zeiss Drive
Thornwood, NY 10594, USA

800-441-3005

SERVICE ADDRESS FOR CANADA

Gentec International
Attn: Service Center
90 Royal Crest Court
Markham, Ontario
CANADA L3R 9X6

905-513-7733

Service & Repair Information for Products outside USA/CAN

Any product exported or sold outside the United States and Canada must be returned to the original point of purchase, with a copy of the invoice or your product registration information. CONQUEST Riflescopes purchased in Australia and New Zealand must be returned to their respective, local authorized ZEISS distributors.

DO NOT return exported items directly to ZEISS from outside the United States. DO NOT return exported items directly to Gentec International from outside Canada. ZEISS and Gentec International cannot accept products from, or ship products to, locations outside the United States and Canada.

The Carl Zeiss Limited Lifetime Transferable Warranty
(“Limited Warranty”)

Subject to limitations on electronic components, camera electronics and accessories described below, your Carl Zeiss sports optics product (“Product”) is warranted against defects in workmanship or materials for the life of the Product. If a defect that is covered by this Warranty is found, Carl Zeiss will, at its option and without charge, either repair your Product or replace it with a Carl Zeiss product of comparable specifications and value. This Warranty is transferable.

Victory PRF Products are not covered under a limited lifetime warranty, but are warranted against defects in workmanship or materials for a period of 2 years from the date of purchase.

Warranty Disclaimers and Exclusions
This is the exclusive Warranty for the Products. All other warranties, expressed or implied, statutory or otherwise, including, without restriction, those of merchantability or of fitness for use, are excluded.

Only products imported by Carl Zeiss Optical, Inc. and purchased in the United States or Canada from authorized Carl Zeiss Optical, Inc. dealers carry this Limited Lifetime Transferable Warranty. Carl Zeiss Optical, Inc. will not provide warranty service for products purchased through unauthorized dealers.

This Warranty excludes claims for any special, punitive, incidental or consequential damages and does not cover damages due to the misuse, neglect, accidental damage, mishandling or alteration of the Product. Some states do not allow the exclusion or limitation of incidental or consequential damages. In such cases, the above limitations or exclusions may not apply to you.

This Warranty is void, if damage is caused by the use of accessories not sold or authorized by Carl Zeiss Optical, Inc., or from service by persons not authorized by Carl Zeiss Optical, Inc. This Warranty does not cover claims resulting from natural disasters (e. g. floods, storms, fire), acts of war or terrorism and will not apply to damage arising from combat conditions, including but not limited to, damage due to firearms, explosives, nuclear, chemical, or biological weapons. It will be at Carl Zeiss’s sole discretion to extend service under this Warranty for damage arising from the above-mentioned conditions. Carl Zeiss’s obligation under this Warranty is limited to repair or replacement by equivalent product in working condition.

Resale of Product and Export Restrictions
Resale of this Product to anyone outside the United States of America is subject to export compliance and is not authorized by Carl Zeiss Optical, Inc.