ZEISS Single Vision Lenses

Business, Expert, Operational, Technical Service

Business Solutions

Business solutions and inspiring support programs ...

... to help you stand out from the crowd.

  • Introduction

    Business Solutions

    In today’s competitive landscape, it has never been more important for your business to stand out from the crowd. Offering a host of services and business solutions, ZEISS is here to support your success.

    Dedicated Customer Care

    ZEISS provides specialist customer care for enabled laboratories via a dedicated support service. Our customer care team is only a phone call, email, or ‘click’ away and is available to provide product information and technical support whenever you need it – 24 hours a day, 7 days a week.

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  • Business Services
    Brand Options

    Brand Options

    Multiple branding solutions are available – from ZEISS branded options to private-label solutions. Each portfolio has a range of freeform lens design solutions to meet the needs of your business. With ZEISS, you and your customers rely on over 160 years of experience and leading innovation in different fields of optics. ZEISS guarantees the ultimate in optical precision in every lens. A private label portfolio can be configured using an existing design portfolio or customising/creating new design solutions, giving you the flexibility to market under your own brand name.

    Marketing Tools and Programs

    Marketing

    Various tools and programs are available to help create demand, and facilitate communication to all your target audiences. Offering customised marketing initiatives and unique business building opportunities, ZEISS aims to achieve sustainable growth for your business.

    Human Resources and Legal

    Human Resources and Legal

    Managing staff is a key part of running a successful business. ZEISS can provide advice on how to implement legislation and best practice into your business across a range of topics, including: recruiting, performance management, discrimination, termination, record-keeping, leave requirements, and employment contracts.

    Finance

    Finance

    We understand that making the move to freeform and/or AR coating production can be a substantial investment. ZEISS can provide a range of finance options to support your business development.

  • Expert Services
    Engineering Consultancy

    Engineering Consultancy

    Prescription laboratory start-up, expansion or refurbishment requires considerable planning to ensure the optimal result is achieved. Expert guidance and project management from ZEISS can assist with project planning, facility layouts and equipment selection.

    Product Testing

    Product Testing

    The quality of lenses you produce has a direct impact on customer satisfaction. ZEISS offers comprehensive product testing to ensure your laboratory is replicating lens quality, designs and coatings flawlessly.

    Problem Evaluation

    Problem Evaluation

    Unresolved issues and defects within a manufacturing process can cause large financial penalties. ZEISS has the tools, capabilities and expertise to diagnose your technical issues and recommend actions to resolve them.

    Lens Design & Analysis

    Lens Design & Analysis

    Being empowered to design and produce your own lens designs gives you the flexibility to uniquely meet the needs of your customers and to differentiate your business in the market. ZEISS can provide the training and interactive tools to assist you in designing your own range of freeform lenses.

    Click Services: Lens Pre-Calculation

    Click Services: Lens Pre-Calculation

    Pre-Calculation to evaluate different geometries before manufacturing ensures best cosmetic outcome and successful glazing. ZEISS can provide a 3D representation of the prescription lens design output for review before production.

    Optical Standards

    Optical Standards

    Standard compliance is an important quality goal, and improves the likelihood of customer and consumer product acceptance. ZEISS can assist your business in understanding various optical standards, tailoring education packages to suit the needs of your business. Training can be delivered via various platforms such as webcast, interactive webinar or onsite training.

  • Operational Services
    Operator Training

    Operator Training

    It is vital to invest in developing knowledgeable operators to ensure that lens manufacturing and fitting activities are undertaken optimally, and to ensure that they understand the equipment they operate. ZEISS can provide you with the practical training for your operators, across all processes and equipment.

    Laboratory Performance

    Operations Excellence

    Continuous Improvement will drive overall lab performance through greater efficiencies, profitability and customer satisfaction. Operations Excellence is achieved through incremental improvement in all aspects of your business. ZEISS Experts conduct practical, on-site training modules giving your staff the knowledge and tools for sustainable improvement. We can work with you to build your own continuous improvement plan.

    Quality Management Auditing

    Quality Management Auditing

    Implementing ISO International Standards can improve the efficiency and effectiveness of your operations, and ensure that your products and services consistently satisfy your customers’ needs whilst complying with all applicable standards. ZEISS can work with your business to develop, implement and internally audit a tailored Quality Management System to assist you in achieving ISO 9001 Certification.

    Consumables

    Consumables

    As an essential element to all premium coatings, ZEISS offer an extensive range of consumables for surfacing, hard coating, anti-reflection coating, as well as equipment consumables and accessories. Manufactured to stringent ZEISS quality standards, all consumables available to you are also used within the ZEISS global laboratory network.

  • Technical Services
    Equipment Maintenance

    Equipment Servicing Contract

    Keeping your equipment calibrated and serviced is vital to ensure a reliable operation and output. Scheduled maintenance of equipment, functionality checks, and component rebuilds can be provided by ZEISS Technicians across different equipment platforms in the areas of surfacing, hard coating and AR coating.

    Process Support Contract

    Process Support Contract

    Providing peace of mind and confidence in your production, a process support contract provides complete access to the ZEISS Support Service Network for remote diagnosis and troubleshooting, as well as on-site troubleshooting as required.

    Laboratory Technical Audit

    Laboratory Technical Audit

    Efficient and stable laboratory processes are critical to a smooth and successful operation. ZEISS Technicians are available to conduct process audits for freeform, hard coating, AR coating and other processes in your laboratory. A report with recommendations for improvement is provided after the audit. An option to develop and project manage a technology roadmap is also on offer.

  • Downloads
    Customer Enablement Overview Brochure

    Customer Enablement Services Overview

    An overview of Customer Enablement Services

    Page(s): 4
    File Size: 1.76 MB

    Download

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