Frequently Asked Questions

I have an issue with a recent purchase of my ZEISS lens cleaning solution or wipes and would like to talk to someone.

We appreciate your purchase, for tracking purposes, please contact the location in which you purchased the product and request assistance. If the product was purchased through Amazon, please contact Amazon help services directly.

I have a question about my prescription or my eye health, do you have someone I can talk to?

Thank you for choosing ZEISS. ZEISS is a lens manufacturer, not a health care provider. Please consult your eye care professional for any health or prescription related concerns.  

I need a very specific prescription and want it to be in ZEISS lenses. Can I send my prescription to you to order?

Thank you for choosing ZEISS. ZEISS prescription lenses are only available through eye care professionals, not through ZEISS directly. Please find a practice in your area who carries ZEISS lens solutions, using our “Find an eye doctor near me” tool.

I purchased a pair of ZEISS binoculars, camera lens or other consumer product and need assistance.  

Thank you for your interest, this section of the site is devoted to ZEISS Vision Care, please visit our Consumer Products website.

I am an eye care provider and wish to carry ZEISS solutions in my practice.  

Thank you for your interest in ZEISS solutions, please complete our “Become a ZEISS Customer” form in the Eye Care Professional area of our website and a ZEISS representative will follow up with you.

I’m interested in finding a doctor who carries ZEISS lenses in my area. Where can I find that information?

Thank you for choosing ZEISS. You can find a doctor in your area by searching our “Find an eye doctor near me” tool, it provides up to date data on all practices in your area who offer ZEISS lens solutions.