Japan (日本)

Touit, Batis, Loxia

Handling instructions:

  • Please review the ZEISS Warranty policy statement for the complete terms and conditions. In case of a needed warranty repair service please first contact your ZEISS dealer from whom you have purchase your lens or you contact our distributor in the country of the purchase: Find your ZEISS distributor
  • Before return the lens to the below mentioned address make sure you have correctly chosen country where your dealer is based. To validate manufacturer's warranty cover for your lens, please enclose a copy of the dated sales receipt and if applicable, the registration number of your extended warranty.
  • As soon as your lens received our service department you'll receive an email to confirm the receipt. After inbound inspection you'll receive a confirmation of warranty repair including an estimated completion date.
  • In case the defect can not be accepted as a warranty case, we will send you a cost estimate for the repairs required. We will also service your lens within the warranty time outside of your warranty area, indeed you have to pay for the repair service. Please find the instructions for out-of-warranty repairs.
  • Your service address for ZEISS manufacturer's warranty:

Carl Zeiss Co., Ltd.
Camera lens department
2-10-9 Kojimachi, Chiyoda-ku
Tokyo 102-0083

  • For legal reasons, we request that you observe the following terms and conditions:

Classic, Milvus, Otus, ZM

Handling instructions:

  • Please contact Cosina about warranty guideline directly.

1081 Yoshida Nakano Nagano Japan 383-8555
+81 (0) 269-22-5106