Returns Shipping Support

Please fill out the below information to acquire a pre-paid, FedEx shipping label to return your items to Carl Zeiss Microscopy. You will need your Return Material Authorization number (RMA) to complete this form. If you do not have one or need assistance, please contact:

For Service Exchange or Spare Part returns: 1-800-633-6610, Option 1 for Carl Zeiss Microscopy, LLC, then Option 1 Service / Replacement part
For Sales Returns: 1-800-233-2343, Option 3

RMAs are valid for 30 days from issue date


You can also click on the Tracking tab below to track your packages that have already been sent out via FedEx.

Please note this form is only for customers of Carl Zeiss Microscopy located in the U.S. and Puerto Rico.  Click here if you are located outside these regions.

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    Not all products are available in every country. Use of products for medical diagnostic, therapeutic or treatment purposes may be limited by local regulations. Contact your local ZEISS provider for more information.