Customer Care for Ophthalmology

Customer Care for Ophthalmology & Optometry

Enhance the value of
your investment

Customer Care for Ophthalmology & Optometry

ZEISS is dedicated to enhancing the long-term value of your investment through a highly skilled field and technical support organization. We partner with eye care professionals to support them in the increasingly challenging healthcare environment. You can count on ZEISS to support your needs for high productivity and cost containment while delivering the optimum in customer care. Our goals are to:

  • Ensure product meets specifications for optimal patient care
  • Maximize the performance of your ZEISS products for greater efficiency and less downtime
  • Lower your expenses and enable better budgeting through a variety of service partnerships
ZEISS Customer Care

ZEISS Customer Care

ZEISS Customer Care provides several levels of support, depending on your requirements. These levels can include:

  • Software upgrades with new features and functionality
  • On-site response time – up to next day
  • Preventive maintenance visit
  • Unlimited telephone support with certified ZEISS experts
  • Factory repair with loaner equipment
  • ZEISS-certified factory parts
  • Clinical applications training with JCAHPO credits
Frequently Asked Questions

Answers within reach

Frequently Asked Questions

ZEISS Quick Help customer support for CIRRUS, HFA, ATLAS and other devices.



ZEISS OPTIME enhance your investment via various levels of support, depending upon the needs of your hospital, surgery center or clinic.   

Product Lifecycle Notifications

Important Product Lifecycle Notifications

Some ZEISS microsurgery products are no longer being manufactured and may not be fully supported. Find out more information here about the status of each system including product alternatives.

Contact ZEISS Customer Care

Regular hours of operation
M-F, 5:00 a.m. – 5:00 p.m. PDT

24x7 after-hours support is available for emergencies