![Customer Care for Ophthalmology]({"xsmall":"https://www.zeiss.com/content/dam/med-hcp/czech-republic/support-headset.jpg/_jcr_content/renditions/original.image_file.100.33.0,33,2000,700.file/support-headset.jpg","small":"https://www.zeiss.com/content/dam/med-hcp/czech-republic/support-headset.jpg/_jcr_content/renditions/original.image_file.360.120.0,33,2000,700.file/support-headset.jpg","medium":"https://www.zeiss.com/content/dam/med-hcp/czech-republic/support-headset.jpg/_jcr_content/renditions/original.image_file.768.256.0,33,2000,700.file/support-headset.jpg","large":"https://www.zeiss.com/content/dam/med-hcp/czech-republic/support-headset.jpg/_jcr_content/renditions/original.image_file.1024.341.0,33,2000,700.file/support-headset.jpg","xlarge":"https://www.zeiss.com/content/dam/med-hcp/czech-republic/support-headset.jpg/_jcr_content/renditions/original.image_file.1280.427.0,33,2000,700.file/support-headset.jpg","xxlarge":"https://www.zeiss.com/content/dam/med-hcp/czech-republic/support-headset.jpg/_jcr_content/renditions/original.image_file.1440.480.0,33,2000,700.file/support-headset.jpg","max":"https://www.zeiss.com/content/dam/med-hcp/czech-republic/support-headset.jpg/_jcr_content/renditions/original.image_file.1920.640.0,33,2000,700.file/support-headset.jpg"} "Customer Care for Ophthalmology")
Customer Care for Ophthalmology & Optometry
Enhance the value of
your investment
![ZEISS Customer Care]({"xsmall":"https://www.zeiss.com/content/dam/med-hcp/usa/customer-care/customer-care-for-surgical-microscopes/2022_zeiss_optime_service_41.jpg/_jcr_content/renditions/original.image_file.100.75.725,22,1725,772.file/2022_zeiss_optime_service_41.jpg","small":"https://www.zeiss.com/content/dam/med-hcp/usa/customer-care/customer-care-for-surgical-microscopes/2022_zeiss_optime_service_41.jpg/_jcr_content/renditions/original.image_file.360.270.725,22,1725,772.file/2022_zeiss_optime_service_41.jpg","medium":"https://www.zeiss.com/content/dam/med-hcp/usa/customer-care/customer-care-for-surgical-microscopes/2022_zeiss_optime_service_41.jpg/_jcr_content/renditions/original.image_file.768.576.725,22,1725,772.file/2022_zeiss_optime_service_41.jpg","large":"https://www.zeiss.com/content/dam/med-hcp/usa/customer-care/customer-care-for-surgical-microscopes/2022_zeiss_optime_service_41.jpg/_jcr_content/renditions/original.image_file.1000.750.725,22,1725,772.file/2022_zeiss_optime_service_41.jpg","xlarge":"https://www.zeiss.com/content/dam/med-hcp/usa/customer-care/customer-care-for-surgical-microscopes/2022_zeiss_optime_service_41.jpg/_jcr_content/renditions/original.image_file.1000.750.725,22,1725,772.file/2022_zeiss_optime_service_41.jpg","xxlarge":"https://www.zeiss.com/content/dam/med-hcp/usa/customer-care/customer-care-for-surgical-microscopes/2022_zeiss_optime_service_41.jpg/_jcr_content/renditions/original.image_file.1000.750.725,22,1725,772.file/2022_zeiss_optime_service_41.jpg","max":"https://www.zeiss.com/content/dam/med-hcp/usa/customer-care/customer-care-for-surgical-microscopes/2022_zeiss_optime_service_41.jpg/_jcr_content/renditions/original.image_file.1000.750.725,22,1725,772.file/2022_zeiss_optime_service_41.jpg"} "ZEISS Customer Care")
ZEISS Customer Care
ZEISS Customer Care provides several levels of support, depending on your requirements. These levels can include:
- Software upgrades with new features and functionality
- On-site response time – up to next day
- Preventive maintenance visit
- Unlimited telephone support with certified ZEISS experts
- Factory repair with loaner equipment
- ZEISS-certified factory parts
- Clinical applications training with JCAHPO credits
![Frequently Asked Questions]({"xsmall":"https://www.zeiss.com/content/dam/med-hcp/usa/customer-care/customer-care-for-surgical-microscopes/faq_image.jpg/_jcr_content/renditions/original.image_file.100.75.91,0,1910,1364.file/faq_image.jpg","small":"https://www.zeiss.com/content/dam/med-hcp/usa/customer-care/customer-care-for-surgical-microscopes/faq_image.jpg/_jcr_content/renditions/original.image_file.360.270.91,0,1910,1364.file/faq_image.jpg","medium":"https://www.zeiss.com/content/dam/med-hcp/usa/customer-care/customer-care-for-surgical-microscopes/faq_image.jpg/_jcr_content/renditions/original.image_file.768.576.91,0,1910,1364.file/faq_image.jpg","large":"https://www.zeiss.com/content/dam/med-hcp/usa/customer-care/customer-care-for-surgical-microscopes/faq_image.jpg/_jcr_content/renditions/original.image_file.1024.768.91,0,1910,1364.file/faq_image.jpg","xlarge":"https://www.zeiss.com/content/dam/med-hcp/usa/customer-care/customer-care-for-surgical-microscopes/faq_image.jpg/_jcr_content/renditions/original.image_file.1280.960.91,0,1910,1364.file/faq_image.jpg","xxlarge":"https://www.zeiss.com/content/dam/med-hcp/usa/customer-care/customer-care-for-surgical-microscopes/faq_image.jpg/_jcr_content/renditions/original.image_file.1440.1080.91,0,1910,1364.file/faq_image.jpg","max":"https://www.zeiss.com/content/dam/med-hcp/usa/customer-care/customer-care-for-surgical-microscopes/faq_image.jpg/_jcr_content/renditions/original.image_file.1819.1364.91,0,1910,1364.file/faq_image.jpg"} "Frequently Asked Questions")
Answers within reach
Frequently Asked Questions
ZEISS Quick Help customer support for CIRRUS, HFA, ATLAS and other devices.
![ZEISS OPTIME]({"xsmall":"https://www.zeiss.com/content/dam/med-hcp/reference-master/services/images/services-stage.jpg/_jcr_content/renditions/original.image_file.100.75.1362,42,2925,1216.file/services-stage.jpg","small":"https://www.zeiss.com/content/dam/med-hcp/reference-master/services/images/services-stage.jpg/_jcr_content/renditions/original.image_file.360.270.1362,42,2925,1216.file/services-stage.jpg","medium":"https://www.zeiss.com/content/dam/med-hcp/reference-master/services/images/services-stage.jpg/_jcr_content/renditions/original.image_file.768.576.1362,42,2925,1216.file/services-stage.jpg","large":"https://www.zeiss.com/content/dam/med-hcp/reference-master/services/images/services-stage.jpg/_jcr_content/renditions/original.image_file.1024.768.1362,42,2925,1216.file/services-stage.jpg","xlarge":"https://www.zeiss.com/content/dam/med-hcp/reference-master/services/images/services-stage.jpg/_jcr_content/renditions/original.image_file.1280.960.1362,42,2925,1216.file/services-stage.jpg","xxlarge":"https://www.zeiss.com/content/dam/med-hcp/reference-master/services/images/services-stage.jpg/_jcr_content/renditions/original.image_file.1440.1080.1362,42,2925,1216.file/services-stage.jpg","max":"https://www.zeiss.com/content/dam/med-hcp/reference-master/services/images/services-stage.jpg/_jcr_content/renditions/original.image_file.1563.1172.1362,42,2925,1216.file/services-stage.jpg"} "ZEISS OPTIME")
ZEISS OPTIME
ZEISS OPTIME enhance your investment via various levels of support, depending upon the needs of your hospital, surgery center or clinic.
![Product Lifecycle Notifications]({"xsmall":"https://www.zeiss.com/content/dam/med-hcp/usa/customer-care/customer-care-for-surgical-microscopes/2022_zeiss_optime_service_44.jpg/_jcr_content/renditions/original.image_file.100.75.250,0,1750,1125.file/2022_zeiss_optime_service_44.jpg","small":"https://www.zeiss.com/content/dam/med-hcp/usa/customer-care/customer-care-for-surgical-microscopes/2022_zeiss_optime_service_44.jpg/_jcr_content/renditions/original.image_file.360.270.250,0,1750,1125.file/2022_zeiss_optime_service_44.jpg","medium":"https://www.zeiss.com/content/dam/med-hcp/usa/customer-care/customer-care-for-surgical-microscopes/2022_zeiss_optime_service_44.jpg/_jcr_content/renditions/original.image_file.768.576.250,0,1750,1125.file/2022_zeiss_optime_service_44.jpg","large":"https://www.zeiss.com/content/dam/med-hcp/usa/customer-care/customer-care-for-surgical-microscopes/2022_zeiss_optime_service_44.jpg/_jcr_content/renditions/original.image_file.1024.768.250,0,1750,1125.file/2022_zeiss_optime_service_44.jpg","xlarge":"https://www.zeiss.com/content/dam/med-hcp/usa/customer-care/customer-care-for-surgical-microscopes/2022_zeiss_optime_service_44.jpg/_jcr_content/renditions/original.image_file.1280.960.250,0,1750,1125.file/2022_zeiss_optime_service_44.jpg","xxlarge":"https://www.zeiss.com/content/dam/med-hcp/usa/customer-care/customer-care-for-surgical-microscopes/2022_zeiss_optime_service_44.jpg/_jcr_content/renditions/original.image_file.1440.1080.250,0,1750,1125.file/2022_zeiss_optime_service_44.jpg","max":"https://www.zeiss.com/content/dam/med-hcp/usa/customer-care/customer-care-for-surgical-microscopes/2022_zeiss_optime_service_44.jpg/_jcr_content/renditions/original.image_file.1500.1125.250,0,1750,1125.file/2022_zeiss_optime_service_44.jpg"} "Product Lifecycle Notifications")
Important Product Lifecycle Notifications
Some ZEISS microsurgery products are no longer being manufactured and may not be fully supported. Find out more information here about the status of each system including product alternatives.