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ZEISS Services
ZEISS Services

Enabling you to focus
on patient care.

ZEISS OPTIME

ZEISS services allow you to focus on doing what you do best:
offering excellent patient care.

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Why Service?

At the heart of your practice or clinic is the ability to deliver excellent patient care, and that starts with reliable instruments and systems. OPTIME® service plans from ZEISS are designed to keep your instruments performing at their best, reducing downtime and disruptions.

With OPTIME, you receive preventive maintenance, expert repairs, connected resources, and training to ensure your systems are ready whenever needed.

Beyond technical reliability, OPTIME offers transparent and data-driven insights throughout the service journey to help you manage your clinic or practice, and enables you to focus on patient care.

  • Reliable

    ZEISS service teams have decades of experience in meeting the needs of clinics and practices globally. Whether working remotely or on-site, these certified service professionals are dedicated to maximizing system uptime, allowing you to focus on what matters most: offering excellent patient care.

  • Transparent

    We offer full transparency across our globally standardized service processes. We actively share our knowledge, experience, and data-driven insights into your clinical operations to your benefit.

  • Connected

    Our mission is to stay connected with you and your ZEISS systems across our organization. By using the latest digital technologies, we build strong partnerships and ensure excellent service at every stage.

ZEISS OPTIME

Customized service plans for your daily routines.

Proactive service

Data-driven proactive care
with OPTIME complete+.

MYZEISS CUSTOMER PLATFORM

Manage your ZEISS systems online.

CUSTOMER EXPERIENCES

Customer view of ZEISS OPTIME plans.

In-house repair, factory parts and supplies

Optimize product performance and longevity

If your equipment requires in-house repair, it comes to our state-of-the-art repair facility*. There, a team of service technicians works to diagnose issues and provide fast resolution. This team adheres to the same rigorous standards for training and certification that apply to our Field Service Engineers. For many instruments, a loaner program is available to minimize downtime and keep you as productive as possible. Please call us at 1 (800) 341-6968, press 2 for service and support, and then choose option 2 for depot repair.

In-House Product Repair Services Include:

  • Manufacturer-approved shipping boxes and packing materials
  • Loaners for specified products and service agreement levels


Supplies and Replacement Parts Service

To protect the value of your equipment, we cannot stress strongly enough how important it is to use only ZEISS factory-approved replacement parts. These parts and components meet exacting specifications designed to optimize product performance and longevity. We stock more than 125,000 replacement parts and consumables like paper and lamp modules, which ensures that you quickly get what you need. We also provide an extensive component exchange program.1

Contact us

Sales and product inquiry

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The information entered in the contact form will be used to answer your request by Carl Zeiss Meditec AG, our local Carl Zeiss Meditec sales companies via email or phone. If you want to have more information on data processing at ZEISS please refer to our data privacy notice.

Service inquiry

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For assistance or questions regarding your ZEISS product.
Please fill in this form and we will get back to you.

The information entered in the contact form will be used to answer your request by Carl Zeiss Meditec AG, our local Carl Zeiss Meditec sales companies via email or phone. If you want to have more information on data processing at ZEISS please refer to our data privacy notice.

General inquiry

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For general inquiries related to careers, press, company information.
Please provide details to your request.

The information entered in the contact form will be used to answer your request by Carl Zeiss Meditec AG, our local Carl Zeiss Meditec sales companies via email or phone. If you want to have more information on data processing at ZEISS please refer to our data privacy notice.