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ZEISS Services
ZEISS Services

Enabling you to focus on patient care.

ZEISS OPTIME

ZEISS services allow you to focus on doing what you do best: offering first-rate patient care.

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Why Service?

Fully functional instruments and systems allow you to run your clinic or practice efficiently and are the backbone of the care you offer your patients.

And it’s the services supporting the instruments that enable you to focus on your patients. That’s where our OPTIME® service plan from ZEISS comes in. The preventive maintenance and high-quality repair services you get with OPTIME help ensure that your instruments work reliably, efficiently, and effectively.

OPTIME services offer far more than maintenance and repair of your instruments and systems as well as access to connected resources and training. All our services support you in managing your practice or clinic transparently by using thousands of datapoints along the service journey.

  • Reliable

    Our service teams have decades of experience in meeting the needs of clinics and practices around the world. Whether they work remotely or on site, our certified service professionals are there to help you maximize the uptime of your systems. That way, you can focus on doing what you do best: offering excellent patient care.

  • Transparent

    You benefit from the transparency of our globally standardized service processes. We are always keen to share our knowledge, experience, and the data-based insights into your clinical processes.

  • Connected

    Our mission is to stay connected with you and your systems across our organization. And that’s why we use the latest digital technologies to manage our partnerships and ensure best-in-class service.

ZEISS OPTIME

Customized service plans for your daily routines.

ZEISS Smart Services

Connect your instruments and get remote support – right away.

MYZEISS CUSTOMER PLATFORM

Manage your ZEISS systems online.

In-house repair, factory parts and supplies

Optimize product performance and longevity

If your equipment requires in-house repair, it comes to our state-of-the-art repair facility*. There, a team of service technicians works to diagnose issues and provide fast resolution. This team adheres to the same rigorous standards for training and certification that apply to our Field Service Engineers. For many instruments, a loaner program is available to minimize downtime and keep you as productive as possible. Please call us at 1 (800) 341-6968, press 2 for service and support, and then choose option 2 for depot repair.

In-House Product Repair Services Include:

  • Manufacturer-approved shipping boxes and packing materials
  • Loaners for specified products and service agreement levels


Supplies and Replacement Parts Service

To protect the value of your equipment, we cannot stress strongly enough how important it is to use only ZEISS factory-approved replacement parts. These parts and components meet exacting specifications designed to optimize product performance and longevity. We stock more than 125,000 replacement parts and consumables like paper and lamp modules, which ensures that you quickly get what you need. We also provide an extensive component exchange program.1

  • 1

    In-house repair and component exchange are not available for all products.