ZEISS Services

Enabling you

to focus on patient care.

ZEISS OPTIME
Expert in-house repair

ZEISS OPTIME

Customized service plans for your needs

Our tailormade service agreements for medical equipment offer modular services to help prevent unplanned breakdowns and support our customers run business smoothly. With each interaction, whether in person or through digital tools we want to reach one goal: to enable you to focus on patient care.

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Reliable

With decades of experience in supporting clinical and practice needs, our company trained global service team enables you to focus on patient care. Availability of resources around the globe whether in person or online, helps to ensures uptime of devices whenever needed.
Transparent

Our customers will profit from transparent processes in our service world. We share our knowledge and experiences along the end-to-end service processes to gain data-driven insights for clinical processes.
Connected

Our mission is always to be personally and digitally connected with both, our customers, their equipment and within our organization. Therefore, we manage our partnerships with the latest available digital technologies.

ZEISS OPTIME enables you to focus on patient care.

ZEISS OPTIME is our loyalty program. Our customers benefit from priority treatment to enjoy carefree working and avoid impairments with sustainable conviction.

We support clinical and practical processes with our services far beyond warranty. A broad range of service offerings can be bundled into individual contract – based on specific needs.

That’s what ZEISS OPTIME is all about.

	OPTIME complete	OPTIME advanced	OPTIME prevent	No contract
Digital apps	•	•	•	Education only
Remote support	•	•	•	Limited 15 min
Preventive maintenance	•	•	•	Time + material
Corrective maintenance	•	•		Time + material
Upgrades	Add-on
Updates	•			Time + material
Consumables	•			Time + material
Spare parts	•			Time + material
Loaners	Add-on
Integration/Migration support				Time + material
App. support				Time + material
Biomed training				Time + material

In-house repair, factory parts and supplies

Optimize product performance and longevity

If your equipment requires in-house repair, it comes to our state-of-the-art repair facility*. There, a team of service technicians works to diagnose issues and provide fast resolution. This team adheres to the same rigorous standards for training and certification that apply to our Field Service Engineers. For many instruments, a loaner program is available to minimize downtime and keep you as productive as possible. Please call us at 1 (800) 341-6968, press 2 for service and support, and then choose option 2 for depot repair.

In-House Product Repair Services Include:

Manufacturer-approved shipping boxes and packing materials
Loaners for specified products and service agreement levels

Supplies and Replacement Parts Service

To protect the value of your equipment, we cannot stress strongly enough how important it is to use only ZEISS factory-approved replacement parts. These parts and components meet exacting specifications designed to optimize product performance and longevity. We stock more than 125,000 replacement parts and consumables like paper and lamp modules, which ensures that you quickly get what you need. We also provide an extensive component exchange program.¹

Contact us

Make a sales request

For sales inquiries and general questions and comments.

Contact us directly

+1 (800) 442-4020

Service & Support

For technical assistance with your ZEISS equipment.

¹
In-house repair and component exchange are not available for all products.