ZEISS Service
To keep your planetarium system in lastingly prime operating condition.
Full support during the entire life cycle of your planetarium system
ZEISS planetarium systems are developed, manufactured, configured and tested in house, before they are installed and started up at your end by our specialists. In this way we make sure that all components are properly installed and operate in perfect synchronism.
After start-up, too, you can count on ZEISS as a dependable partner.
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Our Services in Detail
To keep your projection system up to date and on a high quality level, we offer various services and hard- and software upgrades.
Maintenance
Maintenance at regular intervals ensures reliable operation and prolongs working life. We offer our users several options for maintenance and repair services which back your planning.
- Maintenance contract for regular servicing and updates (remote maintenance and service on site)
- Maintenance on site as required (on request)
- Supply of spare parts and consumable materials
Repair
Of course we will also attend to repairs.Even many ZEISS projectors installed long ago can still be maintained and repaired. We keep a broad scope of spares and consumables in stock, including earlier types.
- Repairs on site
- Factory repairs of components
- Supply of spare parts
Hardware Upgrades
ZEISS offers upgrade kits in line with the latest technical developments. LED upgrades for SKYMASTER ZKP 4, STARMASTER or UNIVERSARIUM projectors featuring halogen lamps will furnish these models with cutting-edge LED illuminants.
- LED upgrade (SKYMASTER ZKP 4, STARMASTER, UNIVERSARIUM)
- Motor controller upgrade (STARMASTER, UNIVERSARIUM)
- Control system upgrade (optical-mechanical and digital systems)
Software Upgrades
Software upgrades contain new versions of your installed control programs. As a rule, these can be uploaded to your system by remote maintenance.
- Software upgrade (optical-mechanical and digital systems)
Training
Every installation includes instruction of your staff on the operation and maintenance of your new planetarium system. In addition, it is possible to enter a separate agreement for a one- or two-week comprehensive training course.
- Instruction on system operation and maintenance
- Training course (by agreement)
Support
Our technical support staff is available to deal with your technical questions, problems and equipment malfunctions. Help regarding software problems will be provided online under a (remote) maintenance contract.
- Software support (in form of remote maintenance within the scope of a maintenance contract)
- Technical support