ZEISS Service

To ensure that your planetarium system continues to work perfectly in the long term.

ZEISS Service for Planetarium Technique

Comprehensive support over the entire life cycle of your planetarium system

Planetarium systems from ZEISS are developed, manufactured, configured and tested in-house before being installed and commissioned by our specialists on your premises.

This is how we ensure that all components are correctly installed and perfectly harmonised.Even after commissioning, you can rely on ZEISS as a dependable partner.

Our services in detail

  • Maintenance

    Regular maintenance increases operational reliability and extends the service life of your planetarium system. We offer our customers a wide range of options and provide a high level of planning security. With our help, you can achieve optimum performance.

    • Maintenance contracts for regular service and updates (remote maintenance and on-site service)
    • On-site maintenance as required (on request)
    • Supply of spare parts and consumables
  • Repairs

    Of course, we also take care of any necessary repairs. We keep a large number of spare parts and consumables in stock, including older models. This enables us to ensure that even planetarium systems that are decades old continue to function.

    • Repairs on site
    • Repair of components in the factory
    • Supply of spare parts
  • Hardware upgrades

    ZEISS offers various upgrade kits to keep pace with technological developments. With the LED upgrades, for example, we equip SKYMASTER ZKP 4, STARMASTER or UNIVERSARIUM with the latest LED illumination sources on a lamp basis.

    • Motor controller upgrade (STARMASTER, UNIVERSARIUM)
    • Control system upgrade (optical-mechanical and digital systems)
  • Software upgrades

    With software upgrades, you always receive the latest version of your installed programmes. These can usually be installed on your system via remote maintenance.

    • Software upgrades
      (optical-mechanical and digital systems)
  • Training

    Each installation includes instruction in the operation and maintenance of your new planetarium system. In addition to instruction, there is also the option of more comprehensive training.

    • Equipment familiarisation
    • Training lasting one to two weeks (by arrangement)
  • Support

    Our technical support is available for technical questions, problems and malfunctions. You can get support for software issues online or contact us.

    • Software support (Remote maintenance as part of the maintenance contract)
    • Technical support


Do you have any questions?

We look forward to hearing from you!

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