Product support

If your systems is connected to the internet, we can connect to your system, view your screen and drive your software. This allows us to quickly find any problems or assist you with any difficulties.  

To initiate an online session, please first contact us at the phone number or email address listed above. Only complete the section below after you have been instructed by a Carl Zeiss representative.  

If your systems is connected to the internet, we can connect to your system, view your screen and drive your software. This allows us to quickly find any problems or assist you with any difficulties.

To initiate an online session, please first contact us at the phone number or email address listed above. Follow the link below after you have been instructed by a Carl Zeiss representative who will provide a numeric code for the support session.

End of Support means the end of the period where ZEISS can provide the technical expertise, parts availability, and viable service delivery process in order to restore the product to original functionality.  

We want to ensure you can be as productive and safe as possible.  

Towards that goal, please find the PDF ZEISS Disinfection Recommendations for how to safely disinfect your microscope's non-optical surfaces.  

Note- avoid strong caustic agents like bleach, even if diluted as damage to components may result.  

The Clean Microscope is a good guide to cleaning the actual optical surfaces. 

For further recommendations on decontamination of biological materials we refer you to:

EPA site for finding an appropriate chemical agent for various infectious pathogens and general CDC cleaning/disinfection guidelines. 

Note- avoid strong caustic agents like bleach, even if diluted as damage to components may result.

Get the most out of your ZEISS ZEN Software. With the ZEISS ZEN Knowledge Base you can discover a growing collection of how-to videos, how-to webinars, and guides for your field of application from image acquisition to image analysis -   from the basics to advanced microscopy topics.  

Visit the Microscopy Insights Hub and learn about microscopy, its applications and imaging methods and technology with our on-demand webinars, how-to videos and white papers. 

New samples or tasks may challenge the boundaries of your current microscopy instrumentation. Upgrade your microscope when there's no budget for the latest instrument generation. Benefit from additional functionality, improved performance or extended microscope lifetime - to gain your required microscopy results fast in this ever-changing world.  

A clean microscope is essential for clear images and reliable results. This guide shows you how to maintain your microscope correctly – from daily cleaning routines to recognizing signs when professional service is needed. Learn how to detect contamination, handle oil immersion objectives, and how to transport or store your microscope safely. Whether you're working in life sciences or materials research, these practices help protect your optics, extend equipment life, and ensure consistent results over time.