Skip to main content
Research Microscopy Solutions North America (English)
back
North America (English)
Customer upgrade and support pop-up window
Image generated by AI
Service & Support

Service and support, on demand

Connect with a ZEISS expert in real time, or explore self-service resources for maintenance, upgrades, and software.

Get in touch
Page Content
Contact us

Remote assistance tools

If your system is connected to the internet, we can view your screen and drive your software to quickly find any problems or assist you with any difficulties. To initiate a session, first contact us at the phone number or email above, then use the option below once a ZEISS representative has instructed you to.

Cleaning your Microscope

Resources for maintaining optimal optic performance
Download Quick Guide Recommended cleaning procedures
Download Manual Cleaning and disinfection guidance
View infographic How to detect dirt on a microscope
Foundational Knowledge How to transport and store your microscope
Foundational Knowledge The complete guide for optimal microscope performance
LSM 700 product detail
Image generated by AI
Remote Tune-Ups

Keep your confocal system running at peak performance

Without an on-site visit

A Remote Tune‑Up checks performance, verifies calibrations, and helps catch issues early—using a kit and remote support from a ZEISS specialist.

Tune-up checks include:  

  • Motor testing
  • Detector and laser checks
  • AOTF calibration
  • Scanner calibration
  • Channel gain & offset verification
  • Laser suppression testing
  • Airyscan alignment checks
  • Accessory testing  

Frequently asked questions

Account, downloads & security

  • How do I register my portal account?

    If your are having trouble accessing or registering your portal account, click the link below to view a step-by-step tutorial on how to access your portal account.

    Access tutorial

  • How do I access the ZEISS Microscopy Installer?

    Click the link below to access a direct download of the ZEISS Microscopy Installer

    Download now

  • What is ZEISS' data security policy?

    Yes. Click the link below to download our data security policy.

    Download data security policy

Procurement, setup & operation

  • Are there any resources available for ZEN Lite and/or ZEN Core Starter (Lite)?

    Below you can access an array of self help resources for ZEN Lite (top row) and ZEN Core Starter Lite (bottom row). 

    The ZEN Blue Lite Resource Hub

    This tutorial provides resources to support ZEN Lite users through the process of downloading, installing, and using ZEN Blue Lite 3.14

    *Administrator Rights required.

    Interactive Guide to accessing ZEN Lite 3.XX

    ZEN Lite 3.xx is the free version of our standard ZEN Blue software package.

    Please note: the ZEISS Microscopy Installer (ZMI) requires Administrative Rights for download and installation.

    Interactive Guide on How to Access the ZEN Blue/Core software downloads starts with ZEISS Portal Registration

    If you do not have a Portal account, please click "Next" for instructions.

    If you already have a ZEISS Portal account please click "Go To ZMI"

    Interactive Guide on How to Access Out of Support Software in the ZMI

    Software versions available in the ZMI:

    ZEN Blue: 3.4 and higher
    ZEN Core: 3.3 and higher

    Interactive Guide to accessing ZEN Starter

    ZEN Starter is the free version of ZEN Core, targeted to materials applications and EM workflows.

    Please note: the ZEISS Microscopy Installer (ZMI) requires Administrative Rights for download and installation

    Interactive Guide to accessing ZEN Core

    This interactive tourial will guide you through the steps required to obtain a download of ZEN Core.

    Please note: the ZEISS Microscopy Installer (ZMI) requires Administrative Rights for download and installation.

    ZEISS ZEN Lite vs ZEN Starter (Core Lite)

    Decide which option is best for your imaging needs.

  • Are there resources available for Axioscan 7 users?

    Access step-by-step tutorials designed to help you get the most out of your ZEISS Axioscan 7. Learn how to create and optimize scan profiles, generate fluorescence shading references, and streamline your whole-slide imaging workflows.

    Below you will find curated self-help resources on ZEN Slidescan 3.7-3.12 (top column) and ZEN Slidescan 3.14 or higher (bottom column).

    Fluorescent Scan Profile creation for ZEN Slidescan 3.4 – 3.12 using the Axioscan 7

    In this tour we will walk through how to create and adapt a fluorescent scan profile. Scan profiles are the collection of all commands required to operate the Axioscan and run the scan experiment.

    Axioscan 7 Brightfield Scan Profile: 3.4 - 3.12

    In this tour we will walk through how to create and adapt a bright field scan profile. Scan profiles are the collection of all commands required to operate the Axioscan and run the scan experiment.

    Fluorescent Shading Reference Profile creation for ZEN Slidescan 3.4 - 3.12 using the Axioscan 7

    In this tour, learn about fluorescent shading reference creation for ZEN Slidescan 3.14.

    brightfield_humanliver

    Brightfield Scan Profile creation using ZEN 3.14 with the Axioscan 7

    In this tour we will walk through how to brightfield Scan Profile creation using ZEN 3.14 with the Axioscan 7.

    advanced filter concept

    Fluorescent shading reference creation for ZEN Slidescan 3.14

    In this tour we will walk through how to a fluorescent shading reference for ZEN Slidescan 3.14Fluorescent shading reference creation for ZEN Slidescan 3.14.

    Fluorescent Scan Profile creation for ZEN Slidescan 3.14 using the Axioscan 7

    How to create fluorescent Scan Profile creation for ZEN Slidescan 3.14 using the Axioscan 7.

  • Are there resources available for AxioVision users?

    Technical support for AxioVision is no longer available due to the age of the platform and the end of its support lifecycle (AxioVision 4.8 ended in 2018; 4.9 ended in 2022). Users are encouraged to transition to ZEISS’s current software solutions—ZEN Blue for life sciences applications and ZEN Core for materials applications—which offer modern features, ongoing updates, and continued support. For upgrade guidance and migration options, click the link below to contact the ZEISS Lifecycle Innovation Team

    Contact ZEISS Lifecycle Innovation Team

  • Resources on legacy FireWire-based Axiocam cameras

    Legacy FireWire-based Axiocam cameras (HR, MR, HS, and IC series) and the ERc5s are not compatible with Windows 11 or current ZEN software. ZEISS recommends upgrading to a supported USB-based Axiocam model for continued compatibility and support. For cost-effective upgrade options, click the link below to contact us.

    Get in touch

  • How do I set up Köhler Illumination on my Axio Imager?

    For help setting up Köhler Illumination on your ZEISS Axio Imager, view the how-to video below.

    Third-party Content Blocked

    The video player is blocked due to your cookie preferences. To change the settings and play the video, please click the button below and consent to use of "Functional" tracking technologies.

    How-to Set up Köhler Illumination on your ZEISS Axio Imager

    Step-by-step instructional guide on performing Kohler illumination using the Zeiss Axio Imager upright microscope. The process begins with initial setup, including power adjustment and interpupillary distance settings, before moving into the technical alignment of the condenser and field diaphragm.

  • How do I set up Köhler Illumination on my Axio Observer?

    For help setting up Köhler Illumination on your ZEISS Axio Observer, view the how-to video below. 

    Third-party Content Blocked

    The video player is blocked due to your cookie preferences. To change the settings and play the video, please click the button below and consent to use of "Functional" tracking technologies.

    How to I set up Köhler Illumination on your Axio Observer

    Overview of Kohler illumination, a specimen lighting technique developed by August Kohler in 1893. The video explains how this method of optical alignment enables users to achieve an evenly illuminated visual field with high contrast and maximum sample detail.

  • How do I purchase or quote immersion oil?

    Browse the ZEISS Immersion Media portfolio to compare immersion oils and media for fluorescence, brightfield, live-cell, and other microscopy applications. Once you've identified the product that best fits your workflow, simply select "Get a quote or buy now" to request pricing or purchase directly.

    Buy or quote online
    immersol-518-n

    Immersol® 518 N

    Immersion oil for transmitted light applications. Refractive index nₑ=1.518 at 23°C (ISO 8036 compliant). Compatible with ZEISS oil-immersion objectives.
    Buy or quote online
    Immersol® M

    Immersol® M

    Immersion oil for metallography and materials microscopy. Refractive index nₑ=1.518 at 23°C (ISO 8036 compliant). Compatible with ZEISS oil-immersion objectives.
    Buy or quote online

Developer tools & integrations

  • What development options are available for controlling ZEISS microscopes?

    Depending on the level of control and flexibility your application requires, ZEISS offers resources to support your automatd workflows within ZEN. Learn more below or click the link to explore ZEISS OAD.

    Availability and supported functionality depend on microscope configuration, hardware components, and software version.

     

    Explore ZEISS OAD
    ZEISS OAD

    ZEISS OAD (Open Application Development)

    Recommended for workflow automation within ZEN Blue

    Develop Python scripts, automate acquisitions, and integrate withZEN through external IDEs using the COM interface or the newer ZEN API (ZEN 3.11+).

    Learn more
digital slide scanner
Remote training

Targeted, hands-on training

For ZEISS Axioscan 7

For Axioscan 7 users, ZEISS is offering targeted, hands-on training tailored to your samples, experience, and applications. 

Training includes:

  • Pre-work + 1-hour kickoff 
  • 5-hour live session (max 2 participants) 
  • Sample-specific BF & fluorescence workflows 
  • Quick guides, resources, and session recording 
  • 2-hour follow-up for Q&A and reinforcement 

Training is designed for: New users, upgrades, inherited systems, system refreshers 

Key outcomes: 

  • Build/adapt scan profiles (BF & FL) 
  • Understand Z-stacks, EDF, and export 
  • Core camera and shading concepts 

 

ZEISS software support

Self-help guides and resources for ZEISS ZEN and arivis software

  • ZEN Lite interactive guides and tutorials

    Access tutorials and digital guides on downloading and using ZEN Lite and ZEN Core Starter Lite.

    Access tutorials

  • arivis knowledge hub

    Browse ZEISS arivis knowledge hub to find the answers you need about our software.

    Browse knowledge hub

  • Contact arivis support

    Contact one of our arivis experts directly.

    Contact support

Contact us

Our Product and Application Support team based in White Plains, New York is available Monday through Friday, excluding holidays, from 10:00 am to 6:00 pm to answer your questions or troubleshoot any problems with your microscope or software.

Get in touch
  • phone icon

    +1 800 233-2343

  • mail icon

    support.microscopy.us@zeiss.com

    Contact us
insights hub person detail
ADDITIONAL RESOURCES

Microscopy Insights

Discovery personalized resources for your system or field of application

Visit the Microscopy Insights Hub and learn about microscopy, its applications and imaging methods and technology with our on-demand webinars, how-to videos and white papers.

Register for MyZEISS

Customer portal and knowledge ecosystem

ZEISS is expanding beyond instruments to build a connected learning experience for every stage of research. MyZEISS offers on-demand training and step-by-step setup guides to help you move faster with your imaging systems.

Register today