Digital illustration of a brain split into two halves, with one side showing a circuit board and the other neural connections, overlaid on a blue background with binary code.

Accelerate the adoption of GenAI-based solutions

to increase process efficiency and product quality

We support you from GenAI hype to scalable, compliant solutions that deliver real business value.

Blue text on a white background stating "95% of GenAI pilots fail."

Generative AI:

Navigating potential amidst the hype

Companies are under pressure to keep up with and profit from technological innovation to improve efficiency. Generative AI (GenAI) offers transformative potential across the entire value chain - from R&D over manufacturing to customer engagement - , driving efficiency and competitive advantage. 
 


However, transitioning from GenAI buzz to impactful applications is challenging. An MIT study found that 95% of GenAI pilots fail to deliver measurable business value due to unclear use cases, lack of expertise and infrastructure gaps1. 


Despite these challenges, with the right approach, companies can achieve tangible ROI with GenAI.

How we help

to overcome the GenAI pilot gap

Wherever you are on your GenAI journey: We partner with you to identify, plan and build customized GenAI solutions that deliver real value. Together with you, we analyze your processes, identify inefficiencies, develop GenAI pilots and ensure effective operationalization, data quality, and user adoption.

Our services support you through every stage of your GenAI journey, tailored to your organizational needs.

Tailored GenAI services

for every journey stage

Explore our services designed to match your GenAI journey stage. Scroll through our three-phase service package: Start & Strategize, Pilot & Implement, and Master & Maximize.

How we help you to start & strategize

  • A magnifying glass with a circular lens and a handle, overlaid with a line graph featuring three data points connected by lines.

    Analyze your processes and identify inefficiencies.

    In a workshop, we work with you to prioritize areas where GenAI can add value, then map processes end-to-end to identify inefficiencies. This helps target improvements in R&D, production, QC, or corporate functions through digitalization and GenAI, enhancing quality, speed, and cost.


    Output:
    A GenAI-readiness assessment (covering data, technology basis and organizational maturity).  

  • A light bulb icon on the left with three document icons aligned vertically on the right, connected by dashed lines.

    Discover and prioritize high-value use cases benefiting from GenAI

    Together, we identify use cases that can benefit most from GenAI. We can take either a technology-driven approach, where our experts assess suitable GenAI technologies for your environment, or a business-driven approach, focusing on your core departments with the highest business relevance. Afterwards, we prioritize the use cases with the highest potential for adding value, based on desirability, viability, and feasibility, tailored to your processes.

    Output:
    A prioritized list of potential GenAI-based use cases that could be developed as Proofs of Concept or operational solutions.

  • A flowchart with a central box connected to four lower boxes, alongside a circular checkmark symbol.

    Making your organization GenAI-ready

    We support you in building GenAI-ready teams and organizational alignment by assessing current skill sets, identifying gaps in areas such as data science and AI engineering, designing targeted upskilling learning paths, and engaging key stakeholders to secure executive sponsorship and governance structures that drive sustainable adoption.

    Output:
    A high-level roadmap, a quick-win proof-of-concept plan and use case assessments to make your organization GenAI-ready.

How we help you to pilot & implement

  • A checklist with two check marks, a light bulb icon on the left, and a circular check mark on the right.

    Validate your data & develop and test your PoC

    We begin with a comprehensive data-readiness assessment—evaluating availability, quality, structure and labeling—and implement targeted improvements to ensure your data can reliably drive a GenAI solution. Next, we rapidly develop and deploy proofs of concept for your highest priority use cases, setting up the necessary infrastructure, pipelines and security controls. Finally, we lead structured impact assessments—using defined test scripts and KPIs—to capture user feedback, validate functionality and quantify business impact.

    Output: 
    Implemented and tested proof of concept, demonstrating tangible value and potential for your organization

  • A simple line icon depicting a house with a triangular roof and a rectangular base, outlined in black.

    Transform your PoC into an operational solution

    We help you turn your PoC into a production-grade GenAI solution by extending its feature set and integrations, architecting scalable, secure infrastructure with potential aspects like CI/CD and auto-scaling, and establishing end-to-end MLOps pipelines so you can deploy, maintain and evolve your AI application reliably at scale.

    Output:
    GenAI-ready infrastructure to scale your GenAI application

  • Two hands holding a simple outline of a house with three vertical windows.

    Set up AI governance and define compliance for your AI systems


    We support you in establishing robust AI governance and compliance by identifying the regulatory landscape—be it the EU AI Act, GDPR, HIPAA or industry-specific regulations—translating those obligations into clear requirements around data privacy, transparency, fairness and auditability, and embedding ethical guardrails and risk-management processes into your GenAI solutions from day one. Additionally, we help you manage organizational change by addressing resistance, identifying first-users and power-users and setting up tailored training strategies.

    Output:
    Compliance requirements, spec & gap analysis, governance & risk register (including policies, roles and mitigation plans)

How we help you to master & maximize

  • A black outline icon depicting three horizontal lines representing movement, leading into a circular shape with a line on the right side.

    Design and develop a future-proof agentic AI-ready IT infrastructure

    We help you architect and deploy a resilient, service-oriented infrastructure optimized for agentic AI workloads. By leveraging microservices, model context protocol (MCP) and agent-to-agent (A2A) communication, we ensure your GenAI applications plug into existing systems, scale automatically to meet new demands and adhere to ML Ops best practices—giving you a robust, future-proof foundation for continuous innovation.

    Output:

    • Scalable Architecture: On-demand resource growth to handle evolving workloads
    • Seamless Integration: Interoperability with legacy systems, third-party services and new AI agents
    • Future-Ready Design: Modular frameworks ready for advanced agentic use cases
    • Operational Excellence: Automated CI/CD, monitoring, drift detection and maintenance workflows  
  • Two stylized buildings above a large gear, outlined in black. The buildings have multiple windows and varying heights.

    Stay ahead by leveraging our tech and regulatory insights

    We continuously monitor GenAI innovations and evolving regulations—such as the EU AI Act, GDPR and HIPAA—and translate new opportunities and obligations into clear technical guidance, risk controls and compliance measures so your AI solutions stay cutting-edge and fully aligned with regulatory requirements.

    Output: 

    Quarterly GenAI technology and regulatory radar report, compliance gap analysis.

  • A line drawing of a gear with a circular center, surrounded by smaller squares and rectangles, positioned above a rectangular base.

    Enable your organization with your own GenAI platform


    We help you establish an enterprise-grade GenAI platform—defining a hybrid cloud/on-prem architecture, selecting the right partners, and enabling secure LLM hosting—while delivering modular pipelines, APIs and governance frameworks to rapidly build, deploy and to easily implement and manage future AI solutions. Additionally, we support you in building an AI sovereignty strategy to ensure control over your data, models, and infrastructure, enabling compliance with regional regulations and reducing dependency on third-party providers.

    Output:
    Reference implementation & developer toolkit (APIs, SDKs, templates), training guides and handover documentation.

Discover example use cases

  • A hand interacts with a digital interface displaying AI-powered chat messages, icons, and communication symbols.

    Maintenance and repair chatbots

    To facilitate service, maintenance and repair processes in the field, we can help you in developing an intelligent, GenAI-powered chatbot designed to revolutionize service, maintenance, and repair workflows for field technicians. By leveraging a Retrieval-Augmented Generation (RAG) system, the chatbot provides concise, context-specific answers based on comprehensive product documentation and error logs.

    Whether diagnosing error messages, identifying disassembly instructions, or outlining maintenance steps, the chatbot empowers technicians to work efficiently and accurately with a multitude of devices—minimizing downtime and enhancing customer satisfaction. Accessible on-site via mobile or tablet, it ensures technicians have the expertise they need at their fingertips. 

  • Digital illustration of documents with checkmarks and two gears overlaying a central file, representing data processing or system automation, aligned with ZEISS branding.

    Semi-automated document creation

    Especially in development, quality assurance and quality control processes, the creation of regulatory documents consumes a significant amount of time and effort. For example, during the documentation process in medical software engineering, up to 125 documents need to be created and reviewed. The documentation process is crucial for compliance and cannot be reduced or avoided.

    LLM-based companion applications including context-aware document guidance, intelligent content completion and structuring and automated compliance and quality checks can help to semi-automatically create a significant share of documentation. Hence, manual efforts can be reduced by 30% - 50%* while simultaneously increasing the quality of the documents.  

  • Digital illustration showing a glowing circuit board merging with a stylized human brain, centered around a square labeled "AI", with small floating cells on the right side.

    GenAI-based product features

    Smart protocol builders are GenAI-powered features designed to simplify and accelerate the creation of protocols or methods for medical and lab devices. Users can input their desired workflow or experiment setup in natural language (voice or text-based), and the system instantly translates it into fully executable and compliant protocols tailored to the device.

    By eliminating the need for manual programming, smart protocol builders empower users to focus on the devices' actual purpose, while ensuring accuracy and efficiency. 

  • A person interacts with a tablet displaying a virtual risk checklist surrounded by  warning icons and data symbols.

    Risk assessment in preparation for supplier negotiations

    Supplier negotiations often involve complex risk assessments, requiring the evaluation of multiple factors such as financial stability, compliance history, delivery performance, and geopolitical risks. GenAI-based risk assessment tools can streamline this process by analyzing vast amounts of structured and unstructured data, including supplier records, market trends, and risk databases. The system generates comprehensive risk profiles for each supplier, highlighting potential vulnerabilities and opportunities. By providing actionable insights and scenario-based recommendations, the tool enables procurement teams to enter negotiations with a well-informed strategy, reducing risks and improving supplier relationships.

  • Person using a laptop and tablet with digital checkmarks and data overlays, symbolizing modern technology and quality assurance at ZEISS.

    Contract and requirement management

    Managing contracts and requirements across large-scale projects can be a time-intensive and error-prone process, especially when dealing with thousands of requirements from diverse sources. GenAI-powered tools for contract and requirement management automates the extraction, classification, and mapping of requirements from complex documents to existing product features or contractual obligations, thus significantly reducing manual effort while ensuring accuracy and consistency.

  • Explore GenAI project examples in the MedTech Industry

    In our short webinar disccover examplary GenAI-based use cases implemented by us and how they deliver value for organizations.

Why us?

Tailored expertise that elevates your processes

When you work with us, you benefit from our in-depth expertise regarding your industry specific processes for R&D, quality control and production across pharma, Labtech, MedTech and manufacturing. Our experienced colleagues provide forward-thinking technology consultancy tailored to these industries, combined with a deep understanding of the workflows and environments of your clients.

  • Holistic digital & AI expertise

    From embedded firmware to cloud-native platforms and advanced AI solutions, our multidisciplinary teams cover the full tech stack and product lifecycle—enabling end-to-end, AI-centric solutions that integrate seamlessly and scale with your business workflows.

  • Expert guidance and stability

    Our teams specialize in your industries, from MedTech over Pharma, Labtech and Manufacturing. Our domain experts have vast experience in developing hardware and software solutions for these industries. As part of the ZEISS Group, we provide you long-term stability and the support of a global innovation leader, delivering sustained value for you.

  • End-to-end delivery & lifecycle support

    From initial strategy and use case workshops through PoC development, deployment & rollout, MLOps integration and continuous optimization, we own the entire GenAI journey—so you get one accountable partner, seamless execution and faster time to value.

  • Robust risk, security & compliance management

    As part of the ZEISS group, a leader in highly regulated industries like MedTech and Semiconductor Manufacturing, we follow and incorporate prevalent regulations and corresponding quality management processes as well as corporate governance, cybersecurity and data-privacy controls into every phase of your GenAI program—combining policy definition, technical safeguards and audit-ready documentation to keep you compliant and protected.

Discover how we can support

making your processes and products more efficient, using GenAI.

Fill out the form below to schedule a consultation with our experts and learn how we can help you to realize efficiency gains and GenAI-based product improvements. We will get back to you shortly.

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Dr. Andreas T. Bachmeier Solutions Enablement Team Lead

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