Data- driven proactive care
ZEISS SERVICES

Data-driven proactive care

with ZEISS OPTIME complete+

Our new data-enhanced services provide an Uptime Guarantee1 of your ZEISS systems, supporting you in delivering excellent patient care with confidence.

OPTIME® complete+ from ZEISS

Along with KINEVO® 900 S from ZEISS we are introducing ZEISS OPTIME complete+, a new generation of digital, connectivity-based services.

Powered by data-driven insights, ZEISS OPTIME complete+ provides proactive and convenient services so that you can benefit from an optimal system performance and focus on what matters most: your patient.

  • Guaranteed uptime1
    with proactive services

    • Uptime Guarantee1 for optimized workflows and minimal disruptions.
    • Access to ZEISS service and application experts through multiple touchpoints for fast support.
    • Proactive maintenance and care recommendations based on data-insights inform and guide medical teams when technical troubleshooting is required.
       
  • Empowered performance
    through tailored support

    • Instant self-service features offer step-by-step instructions tailored to customer’s needs increasing team efficiency.
    • Data-driven insights help spotting irregularities to take immediate actions.
    • Technical and application guidance helps to proactively address potential issues.
  • Enhanced productivity
    with digital fleet management

    • The collaborative dashboard in MyZEISS, provides the O.R. coordinator & BioMeds a transparent overview to monitor and manage the status of ZEISS systems. 
    • Customers stay on top of maintenance needs.
    • Service tickets are pre-filled with the customer's technical and contract data to provide tailored, convenient service.

Introducing ZEISS OPTIME complete+

a new range of data-driven proactive services.

Experience a 98% uptime guarantee1

with proactive services.

Empower your team performance

with tailored support.

Manage your fleet digitally

for enhanced productivity.

Manage your ZEISS system online

Contact us for more information about ZEISS OPTIME complete+

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  • 1

    as defined in the Terms & Conditions of the OPTIME service contract.