Service & Support
The best service relies on support
We are here for you throughout the service life of our product.
Our service offerings for you are at a glance
Our technical support is at your disposal in the event of technical issues, problems and malfunctions. Contact us if you have any questions about the projector, system auto-alignment, or integration with the IG.
We document and support in close consultation with your on-site quality management team. This makes every step of the installation and commissioning of the system comprehensible and predictable for you. Great documentation is still helpful years later when major renovation work takes place.
Our service contract offers you all-round support for your system. We proactively contact you to schedule maintenance visits. Together with you, we review your system to be prepared for upcoming situations and challenges.
To ensure the functionality of the system over its entire service life, we assess the system closely during service visits to identify and support challenges at an early stage.
We keep all components in stock so that we can provide immediate replacements. In addition, our obsolescence management ensures that all components are always available, even after more than 10 years of use.
Qualification of maintenance personnel
Our service includes you in our maintenance. This means our service visits are transparent and open, and you are always informed about the status of your system.
In our eyes, you as the owner of the system should have the opportunity to get to know the technology. To this end, we offer personal on-site training, accompanying training material and the certified service qualification for your employees. This allows you to use your system even more effectively.
At ZEISS, we are constantly improving our existing products. We keep the systems up to date to ensure that you benefit from these improvements. Thanks to the projector's modular design, we can upgrade individual components. This way we extend the service life of your systems and they work precisely as you expect them to.