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Scale your XR solutions worldwide.

Omnichannel retail solutions your customers will love.
Get ready to grow.
How can ZEISS help you become a XR leader? An important part of our comprehensive solution portfolio is helping you sell your prescription XR products around the world. We offer customizable, user-friendly retail solutions that allow your customers to buy your products online or offline, depending on their needs and preferences.

What we can do for you.

We can help you lead the XR sector with our integrated end-to-end retail solutions. We will tailor these to the needs of your business and individual customers.

  • Retail through trusted ZEISS network

    Work with our international network of trusted eye care professionals. Your customers will get access to in-store optometry and ophthalmology services – helpful for those with more advanced vision correction needs.

  • Tailored online retail solutions

    We can customize an online retail journey for your XR products and customer needs. We will provide an integrated end-to-end experience, spanning from product selection, to purchasing, prescription submission, customer service and after-sales support.

How we elevate each step in your customer journey.

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Choose a complete retail solution or just the steps you need. We will customize each element for your customers, products and markets.

  • Simplified product selection

    We provide your customers with step-by-step guidance to help them find the right product for their needs.

    • Online: By designing intuitive online shopping solutions and configurators, we help by making the choice clear and straightforward for customers.
    • Offline: To make decision-making easy and obvious, we offer in-store demos and knowledgeable staff at physical points of sale to guide customers in making informed choices.

  • Meticulous measurements

    Through our digital solutions and trusted eye care professionals, we attain the accurate measurements needed for creating individual prescription lenses that are precise and perform optimally in your XR devices.

    • Online: Automated measuring tools can be seamlessly integrated into online channels, facilitating a smooth and efficient purchase journey.
    • Offline: We collaborate with a network of highly skilled eye professionals who use state-of-the-art equipment to take precise measurements, enabling us to create prescription lenses that offer the best possible visual experience.

  • Guided purchasing experience

    Our retail channels, supported by a trusted network of eye care professionals, offer comprehensive in-person assistance and prescription validation throughout the ordering process, ensuring a seamless experience for customers, with ZEISS available to address any related inquiries.

    • Online: Comprehensive product information and immediate support are available through a dedicated help portal, where knowledgeable representatives address inquiries related to prescriptions and product details.
    • Offline: Eye care professionals offer personalized support and guidance during purchases, providing tailored in-person assistance and ensuring prescriptions meet local market standards for compliance and optimal product performance.

  • Fast fulfillment & delivery

    We will ensure short lead times and coordinate with carriers, enabling customers to follow their order every step of the way.

    • Online: Real-time updates on order status are provided through our website or app, ensuring that purchases are delivered directly to homes promptly and efficiently.
    • Offline: Orders can be collected at the eye care professional's location, allowing for personalized fitting and adjustments to achieve the perfect fit and optimal comfort.

  • Expert aftersales support

    Our ZEISS Customer Care and trusted eye care professionals are always available to support on any need after purchase.

    • Online: Active assistance for online purchases is provided by ZEISS Customer Care, ensuring smooth transactions and addressing any concerns promptly.
    • Offline: In-store support is offered by trusted eye care professionals, who are equipped to handle any product issues and provide personalized solutions.
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Your trusted partner.

Drive your success with expertise, experience and innovation.

We provide more than services at ZEISS: we inspire confidence. With our strong legacy of innovation, ingenuity and precision, we have the tools, processes and expertise to help you lead the XR sector.

Our comprehensive approach simplifies the complexities of global compliance while ensuring that your solutions meet the highest standards of quality and safety. Count on our established infrastructure and deep industry knowledge. Focus instead on creating exceptional customer experiences and advances in XR technology.

Choose ZEISS to unlock the full potential of your XR devices, break through barriers and take the lead in your market. Let’s shape the future of XR together.

Unleash the power of XR.

With ZEISS precision optics.

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