Programme de développement et de consulting
Comment mieux communiquer avec les patients ?
24 septembre 2025
· 20 MIN VISIONNAGE
![Un professionnel de santé vêtu d'une blouse bleu foncé arborant le logo ZEISS se tient debout devant un fond gris clair uni.]({"xsmall":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-conversion/how-can-i-better-communicate-with-patients/03_photo_dr_uceda_new.jpg/_jcr_content/renditions/original.image_file.100.100.293,330,780,817.file/03_photo_dr_uceda_new.jpg","small":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-conversion/how-can-i-better-communicate-with-patients/03_photo_dr_uceda_new.jpg/_jcr_content/renditions/original.image_file.360.360.293,330,780,817.file/03_photo_dr_uceda_new.jpg","medium":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-conversion/how-can-i-better-communicate-with-patients/03_photo_dr_uceda_new.jpg/_jcr_content/renditions/original.image_file.487.487.293,330,780,817.file/03_photo_dr_uceda_new.jpg","large":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-conversion/how-can-i-better-communicate-with-patients/03_photo_dr_uceda_new.jpg/_jcr_content/renditions/original.image_file.487.487.293,330,780,817.file/03_photo_dr_uceda_new.jpg","xlarge":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-conversion/how-can-i-better-communicate-with-patients/03_photo_dr_uceda_new.jpg/_jcr_content/renditions/original.image_file.487.487.293,330,780,817.file/03_photo_dr_uceda_new.jpg","xxlarge":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-conversion/how-can-i-better-communicate-with-patients/03_photo_dr_uceda_new.jpg/_jcr_content/renditions/original.image_file.487.487.293,330,780,817.file/03_photo_dr_uceda_new.jpg","max":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-conversion/how-can-i-better-communicate-with-patients/03_photo_dr_uceda_new.jpg/_jcr_content/renditions/original.image_file.487.487.293,330,780,817.file/03_photo_dr_uceda_new.jpg"} "Portrait du Dr Antonio Uceda Montañés")
INTERVENANT
Dr Antonio Uceda Montañés
Ophtalmologue consultant et chirurgien ophtalmologiste
Sevilla Laser Clinic & Quironsalud Infanta Luisa Hospital (Séville, Espagne)
RÉSUMÉ
Comment mieux communiquer avec les patients ?
Le Dr Uceda est expert en chirurgie réfractive et de la cataracte, il a exercé en ophtalmologie au Royaume-Uni, en Irlande et en Espagne. Dans ce tutoriel vidéo, vous découvrirez :
- Comment comprendre la personnalité, les émotions et le langage non verbal des patients
- Comment adapter le choix des LIO en fonction des tests cliniques et comportementaux
- Comment informer les patients grâce à des stratégies de communication personnalisées
![Le Dr Mfazo Hove, vêtu d'un costume et équipé d'un micro, fait une présentation intéressante sur la transformation numérique et l'intelligence artificielle lors d'une conférence des utilisateurs EMEA de ZEISS.]({"xsmall":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-attraction/my-experience-with-at-lisa-tri-as-a-surgeon/02_thumbnail_dr_hove.jpg/_jcr_content/renditions/original.image_file.100.56.file/02_thumbnail_dr_hove.jpg","small":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-attraction/my-experience-with-at-lisa-tri-as-a-surgeon/02_thumbnail_dr_hove.jpg/_jcr_content/renditions/original.image_file.360.203.file/02_thumbnail_dr_hove.jpg","medium":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-attraction/my-experience-with-at-lisa-tri-as-a-surgeon/02_thumbnail_dr_hove.jpg/_jcr_content/renditions/original.image_file.768.432.file/02_thumbnail_dr_hove.jpg","large":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-attraction/my-experience-with-at-lisa-tri-as-a-surgeon/02_thumbnail_dr_hove.jpg/_jcr_content/renditions/original.image_file.1024.576.file/02_thumbnail_dr_hove.jpg","xlarge":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-attraction/my-experience-with-at-lisa-tri-as-a-surgeon/02_thumbnail_dr_hove.jpg/_jcr_content/renditions/original./02_thumbnail_dr_hove.jpg","xxlarge":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-attraction/my-experience-with-at-lisa-tri-as-a-surgeon/02_thumbnail_dr_hove.jpg/_jcr_content/renditions/original./02_thumbnail_dr_hove.jpg","max":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-attraction/my-experience-with-at-lisa-tri-as-a-surgeon/02_thumbnail_dr_hove.jpg/_jcr_content/renditions/original./02_thumbnail_dr_hove.jpg"} "Mon expérience avec AT LISA tri en tant que chirurgien, patient et chef de clinique")
![Mme Erzsébet Filip, intervenante professionnelle, anime un événement ZEISS avec un sourire et une attitude engageante.]({"xsmall":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-referral/developing-an-effective-framework-for-patient-centered-care-in-presbyopia/02_thumbnail_ms_filip.jpg/_jcr_content/renditions/original.image_file.100.56.file/02_thumbnail_ms_filip.jpg","small":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-referral/developing-an-effective-framework-for-patient-centered-care-in-presbyopia/02_thumbnail_ms_filip.jpg/_jcr_content/renditions/original.image_file.360.203.file/02_thumbnail_ms_filip.jpg","medium":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-referral/developing-an-effective-framework-for-patient-centered-care-in-presbyopia/02_thumbnail_ms_filip.jpg/_jcr_content/renditions/original.image_file.768.432.file/02_thumbnail_ms_filip.jpg","large":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-referral/developing-an-effective-framework-for-patient-centered-care-in-presbyopia/02_thumbnail_ms_filip.jpg/_jcr_content/renditions/original.image_file.1024.576.file/02_thumbnail_ms_filip.jpg","xlarge":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-referral/developing-an-effective-framework-for-patient-centered-care-in-presbyopia/02_thumbnail_ms_filip.jpg/_jcr_content/renditions/original./02_thumbnail_ms_filip.jpg","xxlarge":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-referral/developing-an-effective-framework-for-patient-centered-care-in-presbyopia/02_thumbnail_ms_filip.jpg/_jcr_content/renditions/original./02_thumbnail_ms_filip.jpg","max":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-referral/developing-an-effective-framework-for-patient-centered-care-in-presbyopia/02_thumbnail_ms_filip.jpg/_jcr_content/renditions/original./02_thumbnail_ms_filip.jpg"} "Élaboration d'un cadre efficace pour des soins centrés sur le patient dans le traitement de la presbytie")