Your Journey to SMILE

The goal of the PDC program is to grow your business by reviewing, adapting and enhancing the overall patient experience at your clinic.

By looking at your clinic from the patient perspective, our PDC managers provide a holistic evaluation of all interactions with patients – from first contact to postoperative care.

With program elements tailored to your specific needs, the PDC managers will collaborate with your team to advise where improvements can be made and better results achieved.

The PDC program looks at your clinic in three key areas:

• Patient attraction
• Patient conversion
• Patient referral

Patient Attraction: How can you attract more patients to your clinic?
The PDC program provides a comprehensive analysis of initial touchpoints and subsequent interactions that patients have with your clinic.

PDC managers evaluate every aspect of your patient communication and explore four key areas in which initial experience could be improved.

The aim is to increase the number of online searches, website visits and inquiries.
  

Patient Conversion: How can you improve your clinic’s efficiency?
This part of the PDC program focuses on your clinic’s efficiency in converting initial inquiries and appointments into surgeries. PDC observes what happens inside your clinic, evaluating the whole patient journey from first contact to surgery and beyond.

The objective is to increase conversion rates over the phone as well as during consultation, improve patient education and increase treatment numbers.

PDC explores four key aspects of patient interactions within the clinic and provides coaching, support and staff training where required.
 

Patient Referral: How can you inspire patients to recommend your clinic?
The third and final part of the PDC program focuses on increasing patient referrals by enhancing your customer service, overall patient experience, postoperative care and patient education.

The PDC program provides in-depth analysis and develops plans to improve patient satisfaction.

The four patient referral components are post-op care, satisfaction survey, patient reviews and referral network.