Our Customer Interaction Center is your first stop for all your support needs. If you have a question about your measuring machine, software, applications or training, we have the answer!

Our support services

Here to help you

Individual attention

We view direct, extensive support of our customers as a key responsibility that is vital in todays‘ competitive environment. The level of support needed depends on your individual needs and circumstances, which is why we offer a wide range of tools and services. Our staff in the Customer Interaction Center will direct you to the person responsible for your specific requirements.

Personal phone service

Our experienced software and hardware specialists provide expert advice for all aspects of your ZEISS system. After all, no one knows your equipment better than the manufacturer. The Customer Interaction Center:

  • Provides telephone support and initial troubleshooting
  • Determines next steps
  • Establishes a remote connection via Teleservice
  • Assigns specialists for all services
  • Sells measuring equipment, styli, accessories, software options, maintenance agreements and additional services

Remote Service

Our Remote-Service-Software allows us to remotely access your system, thus putting you in direct contact with you support experts via Internet and telephone. You receive the following support:

  • Remote maintenance and troubleshooting
  • Programming and application assistance
  • Measuring consultation
  • System update assistance
Further helpful tools:

Increasing efficiency:

Read how ZEISS can increase productivity with intelligent software

Cooperation with Germany:

Chinese college trains young engineers on ZEISS equipment.

Download more information

 ZEISS Metrology Care Flyer Essential DE

ZEISS Metrology Care Flyer Essential DE
pages: 2
file size: 138 kB

 ZEISS Metrology Care Flyer Essential EN

ZEISS Metrology Care Flyer Essential EN
pages: 2
file size: 260 kB

 ZEISS Metrology Care Flyer Standard DE

ZEISS Metrology Care Flyer Standard DE
pages: 2
file size: 139 kB

Adapter Plates Print Flyer EN

Adapter Plates Print Flyer EN
pages: 2
file size: 837 kB

CONTURA Original Accessories Digital Flyer, EN

CONTURA Original Accessories Digital Flyer, EN
pages: 6
file size: 577 kB

CONTURA Original Zubehör Digtial Flyer, DE

CONTURA Original Zubehör Digtial Flyer, DE
pages: 6
file size: 812 kB

DiamondScan Infosheet EN

DiamondScan Infosheet EN
pages: 1
file size: 1955 kB

FixAssist CT Infosheet, EN

FixAssist CT Infosheet, EN
pages: 1
file size: 328 kB

Gear Metrology Poster, EN

Gear Metrology Poster, EN
pages: 1
file size: 1435 kB

O-INSPECT Accessories Infosheet, EN

O-INSPECT Accessories Infosheet, EN
pages: 1
file size: 421 kB

OmniFix air product flyer EN

OmniFix air product flyer EN
pages: 4
file size: 292 kB

OMNIFIX Kits Catalog EN (wop)

OMNIFIX Kits Catalog EN (wop)
pages: 24
file size: 24667 kB

REACH CFX Digital Flyer EN

REACH CFX Digital Flyer EN
pages: 1
file size: 644 kB

SensorFit Digital Flyer, EN

SensorFit Digital Flyer, EN
pages: 2
file size: 1651 kB

Stylus System Components Product Presentation EN

Stylus System Components Product Presentation EN
pages: 38
file size: 3406 kB

Success Story Fiber Trech

Success Story Fiber Trech
pages: 2
file size: 281 kB

TEMPAR Brochure, EN

TEMPAR Brochure, EN
pages: 10
file size: 3223 kB

TEMPAR Infographic, EN

TEMPAR Infographic, EN
pages: 1
file size: 1087 kB

The Ideal Stylus System Poster digital EN

The Ideal Stylus System Poster digital EN
pages: 2
file size: 5072 kB

Zahnradmesstechnik Poster, DE

Zahnradmesstechnik Poster, DE
pages: 1
file size: 1436 kB

ZEISS ACADEMY METROLOGY Training Guide Digital EN

ZEISS ACADEMY METROLOGY Training Guide Digital EN
pages: 15
file size: 3252 kB

ZEISS Metrology Care Flyer Advanced DE

ZEISS Metrology Care Flyer Advanced DE
pages: 2
file size: 139 kB

ZEISS Metrology Care Flyer Advanced EN

ZEISS Metrology Care Flyer Advanced EN
pages: 2
file size: 264 kB

ZEISS Metrology Care Flyer Standard EN

ZEISS Metrology Care Flyer Standard EN
pages: 2
file size: 261 kB

ZEISS Metrology Portal Infosheet EN

ZEISS Metrology Portal Infosheet EN
pages: 1
file size: 7607 kB

ZEISS Original Accessories Poster EN

ZEISS Original Accessories Poster EN
pages: 2
file size: 5836 kB

ZEISS Quality Excellence Center Brochure Online EN

ZEISS Quality Excellence Center Brochure Online EN
pages: 11
file size: 1760 kB

ZEISS Quality Excellence Center Success Story CT measuring services EN

ZEISS Quality Excellence Center Success Story CT measuring services EN
pages: 4
file size: 3799 kB

ZEISS Smart Services Starter Kit  - Promotion Flyer FR

ZEISS Smart Services Starter Kit - Promotion Flyer FR
pages: 2
file size: 301 kB