Transform machine data into uptime.

ZEISS Smart Services

In the age of industry 4.0, connectivity is key. Unlock the full potential of your ZEISS measuring solutions – and maximize their capability – with the new ZEISS Smart Services, our digitally enhanced service options. Benefit from greater machine availability and higher productivity and also contribute to the continuous development of the product.

Achieve optimal uptime with full transparency and real-time access to expert ZEISS support.

SmartGuard Dashboard

ZEISS Smart Services Dashboard

Manage Capability on the Move.

Monitor the performance of your ZEISS metrology solutions in realtime - wherever you are. The free Smart Services Dashboard provides a clear overview of the key KPIs you need for swift, effective management.

  • Overview of the status of all your measuring devices, e.g. monitoring of temperature and collisions of a coordinate measuring machine.
  • Information about the workload of your coordinate measuring machine
  • Transparent planning for the next maintenance and calibration.
  • E-mail notification, as needed, when the condition of your coordinate measuring machine changes.
  • Ticket creation for troubleshooting - directly via the ZEISS Smart Services Dashboard.
  • ...

ZEISS Smart Services Remote Health Check

Benefit from the planned CMM check.

Receive a proactive analysis and diagnosis summarized in a protocol and the derivation of predictive recommendations by ZEISS experts remotely about the condition of certain mechanical and electronic components on your coordinate measuring machine.

Invest 1 hour to ensure more reliability and more uptime of the CMM. One ZEISS Smart Services Remote Health Check is included free of charge in the first contract year.

Use cases for the ZEISS Smart Services Remote Health Check:

  • Between two maintenances: to guarantee reliability and uptime.
  • Immediately before maintenance: to be able to carry out more effective and efficient maintenance. Your coordinate measuring machine is ready for use again more quickly.
  • Anytime in between: to achieve transparency of functionality and guarantee reliability and availability.

To smoothly run a ZEISS Smart Services Remote Health Check, at least one ZEISS Smart Services Health Check Kit must be available in the company. It can be purchased in the ZEISS Metrology Shop.

ZEISS Smart Services Starter Kit

Free digital service in the first contract year

ZEISS offers a complete digital service package free of charge in the first year of the contract. All new ZEISS devices (ZEISS PRISMO, ZEISS ACCURA, ZEISS CenterMax, ZEISS GageMax) can benefit from the ZEISS Smart Services Starter Kit. Retrofitting is also possible with most current measurement solutions – contact us and find out more.

ZEISS Smart Services Starter Kit includes:

  • Smart Services Dashboard
  • 1x ZEISS Smart Services Remote Health Check in the first contract year
  • ZEISS Remote Service in the first contract year

Minimum requirements for the ZEISS Smart Services Starter Kit:

  • Software: CALYPSO ≥ 6.4.12 (2017)+ current service pack
  • Firmware: FW ≥ 24.00
  • Controller: C99 N/S/L/L2/M                   
  • Operating System: Windows 10   
  • Access via TeamViewer QuickSupport 
  • At least one ZEISS Smart Services Health Check Kit per customer onsite

Maximum Transparency

We take data privacy as seriously as you do. Here is a full list of the data we store and exchange via our connectivity solution.

Operator PC

PC name

Hardware data

Operating system

Metrology software

Main version

Patch version

Patch number

License data

Installed service pack

NOTE: No personal or customer-specific data such as user data, measurement results or programs are transferred. Any changes require your prior consent.

CMM control

Serial number

Firmware revision

Type of control panel

CMM type

Operation mode

Temperatures

Collision data

Long-term data: Complete driving performance of all stylu, operating hours, accelerations, tavel paths

Operating system

Error messages

ZEISS Smart Services

Boost your productivity

Tap into the growing world of ZEISS Smart Services – and profit from tailor-made digital solutions on demand.

Quick & Easy installation

Constantly evolving

Globally scalable

Individual usage

Coming Soon!

Be the first to learn more

  • Fill out the form to get updates on the digital ZEISS services availability.