Service & Support

Seamless Installation Process

World-Class Service
for Your Devices

You will receive your new microscope and have it installed by our engineers.

  • Transparent installation process
  • Onsite training or classroom instruction
  • Start utilizing the system right away

Tips for a Successful Installation of Your ZEISS Microscope

Site Survey

Make Sure Everything Is Perfect – Right from the Start

The accuracy and performance of a microscope depends on many factors, including room temperature, humidity, noise level, floor vibrations, interference caused by nearby electrical equipment. Our site survey will detect any problems and ensure that your new microscope is set up in a perfectly controlled environment.

The Seamless Installation Process

We Jointly Plan Your Installation

  • 1. Understand the Environment

    We offer site inspection and site readiness services to ensure the ZEISS product will perform to your expectations without the impact of external environmental issues.

  • 2. Prepare Your Site and Schedule the Installation

    With the detailed ZEISS site inspection report, you will be able to decide what further action to take if the site does not meet the system specifications. Afterwards the installation can be scheduled.

  • 3. Start and Get Results Right Away

    After your new microscope arrives, our skilled Field Service Engineers will install it in your lab. After a quick overview of the hardware and the software, you can start utilizing the system.

Installation Requirements

High-End Precision Equipment Needs More

To ensure that the process of preparing a site for your microscope is straight-forward and transparent, we provide comprehensive installation requirements documents for all major systems. These differ from system to system in terms of the environmental requirements, site readiness needs and if a site survey is required before installation. Please contact your ZEISS representative to discuss the details for your system and any questions you may have.


    • Pages: 3
      File size: 258 KB
    • Pages: 21
      File size: 4 MB
    • 3D Imaging Systems

      Your Guide to the Widest Selection of Optical Sectioning, Electron Microscopy and X-ray Microscopy Techniques.

      Pages: 68
      File size: 5 MB
    • Axio Examiner - Broaden Your Horizons

      The New Class in Fixed-Stage Microscopy

      Pages: 30
      File size: 8 MB
    • Axio Zoom.V16

      The Fluorescence Zoom Microscope for Large Fields

      Pages: 15
      File size: 7 MB
    • Axio Zoom.V16 for Materials

      High Resolution and High Speed: Your Zoom Microscope for Large Fields.

      Pages: 20
      File size: 14 MB
    • Axiocam 506 color

      Your Microscope Camera for Imaging of Large Sample Areas – Fast, in True Color, and High Resolution

      Pages: 8
      File size: 548 KB
    • Axiocam 506 mono

      Your High Resolution Microscope Camera for Live Cell Imaging – Fast, Flexible, and Sensitive

      Pages: 9
      File size: 3 MB
    • Cell Observer - Living Cells

      Observe and Analyze: The Systems Approach for Imaging Living Cells and Organisms

      Pages: 28
      File size: 3 MB
    • Correlative Particle Analysis

      Quickly Characterize and Classify Particles Supporting ISO 16232 by Light and Electron Microscopy

      Pages: 17
      File size: 2 MB
    • LD Plan-APOCHROMAT 20x/1.0

      Ultra Deep Imaging for Confocal Laser Scanning and Multiphoton Microscopy

      Pages: 7
      File size: 6 MB
    • ORION NanoFab

      Three Ion Beams for Total Flexibility in Sub10-nm Fabrication

      Pages: 16
      File size: 5 MB
    • Particle Analyzer

      Analyze Tiny Particles: Accurately and Reproducibly

      Pages: 19
      File size: 5 MB
    • ParticleSCAN VP

      A New Dimension in Process Control

      Pages: 5
      File size: 704 KB
    • Primotech - Your Clever Imaging Solution

      Your Clever Imaging Solution: Wireless-Controlled, and Easy to Use

      Pages: 18
      File size: 7 MB
    • Shuttle & Find for ZEN Imaging Software

      Speed Up Your Correlative Workflow

      Pages: 15
      File size: 6 MB
    • 3D X-ray Imaging in Life Science Research

      An Introduction to Capturing the 3D Structure of Biological Specimens Using X-rays

      Pages: 9
      File size: 3 MB
    • 3DSM

      3D Surface Modelling

      Pages: 6
      File size: 426 KB
    • Advancing Oil and Gas Exploration with ORION NanoFab

      Pages: 6
      File size: 2 MB
    • AI-based Analysis of Metal Inclusions

      Linking Microstructure and Materials Properties

      Pages: 7
      File size: 1 MB
    • Analysis and Quantification of Non-metallic Inclusions in Steel

      Shuttle & Find

      Pages: 6
      File size: 1 MB
    • Automation in Microscopy.

      WILEY Special edition of Imaging & Microscopy – Collection of 4 white papers (Wolff, Pepperkok, Donoughe, Gelman)

      Pages: 20
      File size: 1 MB
    • Axio Zoom.V16 More efficiency in materials microscopy

      Axio Zoom.V16 is a high resolution on-axis zoom microscope by ZEISS with 16x zoom, high aperture and long working distance. A single objective lens lets you zoom from a large object field to the smallest details.

      Pages: 6
      File size: 5 MB
    • Baumgartner – the Beer from the Innviertel Region

      Quality control with ZEISS Axiolab 5

      Pages: 8
      File size: 1 MB
    • Beyond Histology

      with 3D X-ray Microscopy

      Pages: 5
      File size: 962 KB
    • Correlation of Two-Photon in Vivo Imaging and FIB-SEM Microscopy

      Pages: 6
      File size: 1 MB
    • Correlative Microscopy Protocols

      A Reference Guide to Correlative Sample Preparation

      Pages: 48
      File size: 671 KB
    • Correlative Protein Localization in Yeast

      High-Resolution Localization of Fluorescent Proteins Using Shuttle & Find for Superresolution and Scanning Electron Microscopy.

      Pages: 6
      File size: 676 KB
    • Deposition of Conducting Features with ORION NanoFab

      Pages: 6
      File size: 1 MB
    • Digital Classroom

      Swansea University, UK

      Pages: 4
      File size: 666 KB
    • e-waste Characterization

      for Metal Recycling with ZEISS Mineralogic

      File size: 5 MB
    • Electron backscatter diffraction (EBSD)

      of nonconductive samples using in-situ charge compensation

      Pages: 7
      File size: 2 MB
    • Airyscan 2 기술이 적용된 ZEISS LSM 980 - Flyer (Korean Version)

      빠르고 부드러운 멀티플렉스 이미징을 위한 특별한 공초점 경험Shaping high-end imaging for your research

      Pages: 4
      File size: 1 MB
    • Análise Correlativa de Partículas ZEISS (Portuguese Version)

      Caracterize rapidamente e classiique partículas de acordo com ISO 16232 por meio de Microscopia Eletrônica e de Luz

      Pages: 17
      File size: 2 MB
    • Análisis correlativo de partículas de ZEISS (Spanish Version)

      Caracterice y clasifique partículas rápidamente de conformidad con la norma ISO 16232 mediante microscopía óptica y electrónica

      Pages: 17
      File size: 3 MB
    • Apotome.2

      Manual de instrucciones (Spanish)

      Pages: 34
      File size: 1 MB
    • Axio Scope.A1

      Instruction Manual (Russian)

      Pages: 137
      File size: 7 MB
    • Axiocam 512 color de ZEISS

      La cámara para microscopía de 12 megapíxeles que captura grandes áreas de muestra de forma rápida, en color verdadero y alta resolución

      Pages: 8
      File size: 767 KB
    • De mest använda odödliga cellinjerna (Swedish Version)

      En introduktion

      Pages: 7
      File size: 4 MB
    • Famiglia ZEISS EVO (Italian Version)

      La piattaforma SEM modulare che vi consente operazioni intuitive, indagini di routine e applicazioni di ricerca.

      Pages: 37
      File size: 19 MB
    • I tuoi microscopi per il laboratorio e la didattica.

      (Italian Version)

      Pages: 62
      File size: 31 MB
    • Información sobre mineralogía cuantitativa automatizada (Spanish Version)

      para el procesamiento de yacimientos complejos de REE

      Pages: 11
      File size: 880 KB
    • Kính hiển vi ZEISS Axio Imager 2 (Vietnamese Version)

      Hệ thống kính hiển vi thiết kế mở dành cho Phân tích vật liệu tự động

      Pages: 23
      File size: 8 MB
    • Lezione digitale di biologia

      Apprendimento remoto e didattica a distanza con l'app ZEISS Labscope

      Pages: 4
      File size: 1 MB
    • Microscopía en las prácticas de zoología (Spanish Version)

      Pages: 6
      File size: 1 MB
    • Microscopios para el laboratorio y la enseñanza

      (Spanish Version)

      Pages: 58
      File size: 7 MB
    • Mikroskop ZEISS Axiovert (Polish version)

      Twój mikroskop odwrócony do prac w laboratorium materiałowym i inteligentnej dokumentacji

      Pages: 20
      File size: 9 MB
    • Nota de aplicación: ZEISS Mineralogic 3D (Spanish Version)

      Estudios de liberación de partículas completas

      Pages: 6
      File size: 1 MB

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