Practice Development Consulting
Supercharge your success
28 April 2025
· 35 min watch
![Photo of Angela Walton]({"xsmall":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-conversion/supercharge-your-success/angela-walton.jpg/_jcr_content/renditions/original.image_file.100.100.28,6,597,575.file/angela-walton.jpg","small":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-conversion/supercharge-your-success/angela-walton.jpg/_jcr_content/renditions/original.image_file.360.360.28,6,597,575.file/angela-walton.jpg","medium":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-conversion/supercharge-your-success/angela-walton.jpg/_jcr_content/renditions/original.image_file.569.569.28,6,597,575.file/angela-walton.jpg","large":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-conversion/supercharge-your-success/angela-walton.jpg/_jcr_content/renditions/original.image_file.569.569.28,6,597,575.file/angela-walton.jpg","xlarge":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-conversion/supercharge-your-success/angela-walton.jpg/_jcr_content/renditions/original.image_file.569.569.28,6,597,575.file/angela-walton.jpg","xxlarge":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-conversion/supercharge-your-success/angela-walton.jpg/_jcr_content/renditions/original.image_file.569.569.28,6,597,575.file/angela-walton.jpg","max":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-conversion/supercharge-your-success/angela-walton.jpg/_jcr_content/renditions/original.image_file.569.569.28,6,597,575.file/angela-walton.jpg"} "Photo of Angela Walton")
SPEAKER
Angela Walton
Former ZEISS Practice Development Manager
SUMMARY
Supercharge your success
In this webinar, Angela emphasized the importance of understanding patient needs and expectations to enhance the overall experience and boost conversion rates in refractive clinics. She highlighted the value of addressing patient concerns and questions with honesty and empathy, optimizing lead generation through websites and social media, and actively responding to Google reviews.
![Webinar: Supercharge your success]({"xsmall":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-conversion/supercharge-your-success/supercharge-your-success-thumb.jpg/_jcr_content/renditions/original.image_file.100.56.file/supercharge-your-success-thumb.jpg","small":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-conversion/supercharge-your-success/supercharge-your-success-thumb.jpg/_jcr_content/renditions/original.image_file.360.203.file/supercharge-your-success-thumb.jpg","medium":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-conversion/supercharge-your-success/supercharge-your-success-thumb.jpg/_jcr_content/renditions/original.image_file.768.432.file/supercharge-your-success-thumb.jpg","large":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-conversion/supercharge-your-success/supercharge-your-success-thumb.jpg/_jcr_content/renditions/original.image_file.1024.576.file/supercharge-your-success-thumb.jpg","xlarge":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-conversion/supercharge-your-success/supercharge-your-success-thumb.jpg/_jcr_content/renditions/original.image_file.1280.720.file/supercharge-your-success-thumb.jpg","xxlarge":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-conversion/supercharge-your-success/supercharge-your-success-thumb.jpg/_jcr_content/renditions/original.image_file.1440.810.file/supercharge-your-success-thumb.jpg","max":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-conversion/supercharge-your-success/supercharge-your-success-thumb.jpg/_jcr_content/renditions/original./supercharge-your-success-thumb.jpg"} "Webinar: Supercharge your success")
![How committed to patient conversion should your team be]({"xsmall":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-conversion/how-committed-to-patient-conversion-should-your-team-be/thumbnail-how_committed_to_patient_conversion_should_your_team_be.jpg/_jcr_content/renditions/original.image_file.100.56.file/thumbnail-how_committed_to_patient_conversion_should_your_team_be.jpg","small":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-conversion/how-committed-to-patient-conversion-should-your-team-be/thumbnail-how_committed_to_patient_conversion_should_your_team_be.jpg/_jcr_content/renditions/original.image_file.360.203.file/thumbnail-how_committed_to_patient_conversion_should_your_team_be.jpg","medium":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-conversion/how-committed-to-patient-conversion-should-your-team-be/thumbnail-how_committed_to_patient_conversion_should_your_team_be.jpg/_jcr_content/renditions/original.image_file.768.432.file/thumbnail-how_committed_to_patient_conversion_should_your_team_be.jpg","large":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-conversion/how-committed-to-patient-conversion-should-your-team-be/thumbnail-how_committed_to_patient_conversion_should_your_team_be.jpg/_jcr_content/renditions/original.image_file.1024.576.file/thumbnail-how_committed_to_patient_conversion_should_your_team_be.jpg","xlarge":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-conversion/how-committed-to-patient-conversion-should-your-team-be/thumbnail-how_committed_to_patient_conversion_should_your_team_be.jpg/_jcr_content/renditions/original./thumbnail-how_committed_to_patient_conversion_should_your_team_be.jpg","xxlarge":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-conversion/how-committed-to-patient-conversion-should-your-team-be/thumbnail-how_committed_to_patient_conversion_should_your_team_be.jpg/_jcr_content/renditions/original./thumbnail-how_committed_to_patient_conversion_should_your_team_be.jpg","max":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-conversion/how-committed-to-patient-conversion-should-your-team-be/thumbnail-how_committed_to_patient_conversion_should_your_team_be.jpg/_jcr_content/renditions/original./thumbnail-how_committed_to_patient_conversion_should_your_team_be.jpg"} "How committed to patient conversion should your team be")
![Now hear this]({"xsmall":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-attraction/now-hear-this/now_hear_this.jpg/_jcr_content/renditions/original.image_file.100.56.file/now_hear_this.jpg","small":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-attraction/now-hear-this/now_hear_this.jpg/_jcr_content/renditions/original.image_file.360.203.file/now_hear_this.jpg","medium":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-attraction/now-hear-this/now_hear_this.jpg/_jcr_content/renditions/original.image_file.768.432.file/now_hear_this.jpg","large":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-attraction/now-hear-this/now_hear_this.jpg/_jcr_content/renditions/original.image_file.1024.576.file/now_hear_this.jpg","xlarge":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-attraction/now-hear-this/now_hear_this.jpg/_jcr_content/renditions/original.image_file.1280.720.file/now_hear_this.jpg","xxlarge":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-attraction/now-hear-this/now_hear_this.jpg/_jcr_content/renditions/original.image_file.1440.810.file/now_hear_this.jpg","max":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-attraction/now-hear-this/now_hear_this.jpg/_jcr_content/renditions/original./now_hear_this.jpg"} "Now hear this")
![Optimizing the performance of your practice call center]({"xsmall":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-conversion/optimizing-the-performance-of-your-practice-call-center/optimizing_the_performance_of_your_practice_call_center.jpg/_jcr_content/renditions/original.image_file.100.56.0,0,1917,1080.file/optimizing_the_performance_of_your_practice_call_center.jpg","small":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-conversion/optimizing-the-performance-of-your-practice-call-center/optimizing_the_performance_of_your_practice_call_center.jpg/_jcr_content/renditions/original.image_file.360.203.0,0,1917,1080.file/optimizing_the_performance_of_your_practice_call_center.jpg","medium":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-conversion/optimizing-the-performance-of-your-practice-call-center/optimizing_the_performance_of_your_practice_call_center.jpg/_jcr_content/renditions/original.image_file.768.432.0,0,1917,1080.file/optimizing_the_performance_of_your_practice_call_center.jpg","large":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-conversion/optimizing-the-performance-of-your-practice-call-center/optimizing_the_performance_of_your_practice_call_center.jpg/_jcr_content/renditions/original.image_file.1024.576.0,0,1917,1080.file/optimizing_the_performance_of_your_practice_call_center.jpg","xlarge":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-conversion/optimizing-the-performance-of-your-practice-call-center/optimizing_the_performance_of_your_practice_call_center.jpg/_jcr_content/renditions/original.image_file.1280.720.0,0,1917,1080.file/optimizing_the_performance_of_your_practice_call_center.jpg","xxlarge":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-conversion/optimizing-the-performance-of-your-practice-call-center/optimizing_the_performance_of_your_practice_call_center.jpg/_jcr_content/renditions/original.image_file.1440.810.0,0,1917,1080.file/optimizing_the_performance_of_your_practice_call_center.jpg","max":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-conversion/optimizing-the-performance-of-your-practice-call-center/optimizing_the_performance_of_your_practice_call_center.jpg/_jcr_content/renditions/original.image_file.1917.1078.0,0,1917,1080.file/optimizing_the_performance_of_your_practice_call_center.jpg"} "Optimizing the performance of your practice call center")