Practice Development Consulting
Developing an effective framework for patient-centered care in presbyopia
24 September 2025
· 15 min watch
![Portrait of a woman in a pink sweater with wavy hair and a subtle smile.]({"xsmall":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-referral/developing-an-effective-framework-for-patient-centered-care-in-presbyopia/03_photo_ms_filip.jpg/_jcr_content/renditions/original.image_file.100.100.179,71,1238,1130.file/03_photo_ms_filip.jpg","small":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-referral/developing-an-effective-framework-for-patient-centered-care-in-presbyopia/03_photo_ms_filip.jpg/_jcr_content/renditions/original.image_file.360.360.179,71,1238,1130.file/03_photo_ms_filip.jpg","medium":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-referral/developing-an-effective-framework-for-patient-centered-care-in-presbyopia/03_photo_ms_filip.jpg/_jcr_content/renditions/original.image_file.768.768.179,71,1238,1130.file/03_photo_ms_filip.jpg","large":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-referral/developing-an-effective-framework-for-patient-centered-care-in-presbyopia/03_photo_ms_filip.jpg/_jcr_content/renditions/original.image_file.1024.1024.179,71,1238,1130.file/03_photo_ms_filip.jpg","xlarge":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-referral/developing-an-effective-framework-for-patient-centered-care-in-presbyopia/03_photo_ms_filip.jpg/_jcr_content/renditions/original.image_file.1059.1059.179,71,1238,1130.file/03_photo_ms_filip.jpg","xxlarge":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-referral/developing-an-effective-framework-for-patient-centered-care-in-presbyopia/03_photo_ms_filip.jpg/_jcr_content/renditions/original.image_file.1059.1059.179,71,1238,1130.file/03_photo_ms_filip.jpg","max":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-referral/developing-an-effective-framework-for-patient-centered-care-in-presbyopia/03_photo_ms_filip.jpg/_jcr_content/renditions/original.image_file.1059.1059.179,71,1238,1130.file/03_photo_ms_filip.jpg"} "Portrait of Ms. Erzsébet Filip")
SUMMARY
Developing an effective framework for patient-centered care in presbyopia
Ms. Filip serves as an executive manager of a large private eye clinic in Bucharest. In this video, you will discover:
- The framework of patient referral: word-of-mouth, social media, website & SEO, referrals from healthcare professionals
- The significance of maintaining consistent communication and building long-term relationships with patients
- Optimizing patient referral system to ensure sustainable growth
![An older man in a suit and badge speaks on stage with a microphone, standing beside a screen displaying a presentation about exploring personality before ZEISS IOL implantation.]({"xsmall":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-conversion/how-can-i-better-communicate-with-patients/02_thumbnail_dr_uceda.jpg/_jcr_content/renditions/original.image_file.100.56.file/02_thumbnail_dr_uceda.jpg","small":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-conversion/how-can-i-better-communicate-with-patients/02_thumbnail_dr_uceda.jpg/_jcr_content/renditions/original.image_file.360.203.file/02_thumbnail_dr_uceda.jpg","medium":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-conversion/how-can-i-better-communicate-with-patients/02_thumbnail_dr_uceda.jpg/_jcr_content/renditions/original.image_file.768.432.file/02_thumbnail_dr_uceda.jpg","large":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-conversion/how-can-i-better-communicate-with-patients/02_thumbnail_dr_uceda.jpg/_jcr_content/renditions/original.image_file.1024.576.file/02_thumbnail_dr_uceda.jpg","xlarge":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-conversion/how-can-i-better-communicate-with-patients/02_thumbnail_dr_uceda.jpg/_jcr_content/renditions/original./02_thumbnail_dr_uceda.jpg","xxlarge":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-conversion/how-can-i-better-communicate-with-patients/02_thumbnail_dr_uceda.jpg/_jcr_content/renditions/original./02_thumbnail_dr_uceda.jpg","max":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-conversion/how-can-i-better-communicate-with-patients/02_thumbnail_dr_uceda.jpg/_jcr_content/renditions/original./02_thumbnail_dr_uceda.jpg"} "How can I better communicate with patients?")
![Dr. Mfazo Hove delivering an engaging presentation on digital transformation and AI at a ZEISS EMEA user conference, wearing a suit and using a headset.]({"xsmall":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-attraction/my-experience-with-at-lisa-tri-as-a-surgeon/02_thumbnail_dr_hove.jpg/_jcr_content/renditions/original.image_file.100.56.file/02_thumbnail_dr_hove.jpg","small":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-attraction/my-experience-with-at-lisa-tri-as-a-surgeon/02_thumbnail_dr_hove.jpg/_jcr_content/renditions/original.image_file.360.203.file/02_thumbnail_dr_hove.jpg","medium":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-attraction/my-experience-with-at-lisa-tri-as-a-surgeon/02_thumbnail_dr_hove.jpg/_jcr_content/renditions/original.image_file.768.432.file/02_thumbnail_dr_hove.jpg","large":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-attraction/my-experience-with-at-lisa-tri-as-a-surgeon/02_thumbnail_dr_hove.jpg/_jcr_content/renditions/original.image_file.1024.576.file/02_thumbnail_dr_hove.jpg","xlarge":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-attraction/my-experience-with-at-lisa-tri-as-a-surgeon/02_thumbnail_dr_hove.jpg/_jcr_content/renditions/original./02_thumbnail_dr_hove.jpg","xxlarge":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-attraction/my-experience-with-at-lisa-tri-as-a-surgeon/02_thumbnail_dr_hove.jpg/_jcr_content/renditions/original./02_thumbnail_dr_hove.jpg","max":"https://www.zeiss.com/content/dam/med-hcp/reference-master/myzeiss/pdc/patient-attraction/my-experience-with-at-lisa-tri-as-a-surgeon/02_thumbnail_dr_hove.jpg/_jcr_content/renditions/original./02_thumbnail_dr_hove.jpg"} "My experience with AT LISA tri as a surgeon, a patient, and a clinic owner")