ZEISS employee Jun is using a digital multimeter to work on a medical device from the ZEISS Cirrus series.

ZEISS Stories | Jun

Taking a holistic
approach to field
service work

Field Service

When Jun is asked to sum up his professional development, he smiles and responds, "From screwdriver to strategy, every move became an opportunity at ZEISS." The National Technical Support Manager has been helping to shape the future of medical technology in China for 16 years. From the workbench to managing a team of experts, his journey reflects how ZEISS employees can grow through innovation and trust.

Jun and a female ZEISS colleague are discussing something at a laptop in a spacious lobby

A new chapter: From toolbox to vision

He set out on a path far away from the high-tech labs. "In the early days, I focused on screws and circuits," Jun recalls. The move from one of the titans of German industry to ZEISS 16 years ago radically changed his perspective. "Suddenly the priority wasn't just functionality, but how our microscopes enable doctors to operate with millimeter precision," he says.

He believes this shift is thanks to the culture at ZEISS. "Technical expertise is not viewed in isolation here – it's always understood within the context of human needs. Whether you work in field service, engineering or management, everyone plays a direct role in the treatment outcome."

ZEISS employee Jun is explaining a medical device to a male colleague and training him on it.

The route to local service training

One of the highlights for Jun was his involvement in a project to localize service training in China. "We put local service engineers on courses to become trainers so that they, in turn, could train other engineers. Not only did this project reduce costs, but it also significantly increased the efficiency of our Service team." Jun emphasizes that almost all service training can now be provided locally, which supports the fast expansion of the Service team.

From screwdriver to strategy, every move became an opportunity at ZEISS.

Jun National Technical Support Manager

In his role as National Technical Support Manager, ZEISS employee Jun is explaining how a medical device works to a female colleague and building on her specialist knowledge.

A place to grow

Jun believes teamwork is the key to success. "Our service engineers collaborate closely with application specialists and the operational team. We trust each other and do our best to fulfill our remit and offer excellent customer service." He highly values the technical skills and proactive nature of his team members, who are all determined to achieve the best for the team and their customers.

Making the difference

For Jun, working at ZEISS is more than just a job. "We find the best solutions to problems and offer our users added value." This mission motivates him day after day and makes him feel like he's making a genuine difference in people's lives.
Jun is optimistic about the future of ZEISS in China: "Our continuous investment in research and development and our people-oriented corporate culture will help us to maintain and expand our market position." He is proud to be part of a company that both leads in technology and fosters a culture of support and growth.

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Taking a holistic approach to field service work